Product Support Sales Rep (PSSR)
About The Position
The Product Support Sales Representative (PSSR) maintains relationships with existing customers and identifies opportunities to increase sales of parts, service, maintenance programs, and other product support offerings. The role aims to maximize customer uptime, equipment reliability, and satisfaction through proactive support and consultation within an assigned territory. The representative conducts customer visits, assesses equipment condition and maintenance needs, serves as the main contact for parts and service inquiries, develops sales opportunities, and prepares quotations and proposals. The position also requires coordination with the service department, product and equipment knowledge, customer and sales activity reporting, and participation in product and program training. Work involves frequent travel within the assigned territory, typically local or regional, and a combination of office, shop, and field environments. Customer job-site visits and exposure to outdoor conditions may be required.
Requirements
- Associate or bachelor’s degree preferred, or equivalent experience.
- Two or more years of experience in equipment, construction, or material handling industries preferred.
- Strong mechanical aptitude and understanding of heavy equipment or industrial machinery.
- Excellent communication, negotiation, and customer service skills.
- Proficiency with Microsoft Office and CRM software.
- Valid driver’s license and clean driving record.
Nice To Haves
- Associate or bachelor’s degree.
- Two or more years of experience in equipment, construction, or material handling industries.
Responsibilities
- Develop and maintain long-term relationships with assigned customers within a defined territory.
- Conduct regular on-site visits to assess equipment condition and discuss maintenance needs.
- Serve as the primary contact for parts- and service-related inquiries.
- Identify opportunities to sell parts, services, and maintenance contracts, including preventive maintenance agreements, rebuilds, and component repairs.
- Prepare and present quotations, proposals, and value-added solutions to customers.
- Achieve or exceed sales and profitability goals for the assigned territory.
- Maintain knowledge of equipment operation, maintenance requirements, and available service programs.
- Coordinate with the service department to schedule inspections, repairs, and preventative maintenance.
- Assist customers with warranty information and equipment performance recommendations.
- Maintain accurate records of customer interactions, sales activities, and opportunities in CRM systems.
- Prepare monthly and quarterly territory reports for management review.
- Participate in regular training sessions to stay current on new products and programs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability coverage (employer sponsored)
- Long-term disability coverage (employer sponsored)
- Basic life insurance (employer sponsored)
- Voluntary life insurance
- Flexible spending accounts
- 401(k) with a company match of 50% of employee contributions, up to 6% of current salary
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
