Key Accounts PSSR

Yancey Bros. Co. • Mableton, GA

1d

About The Position

Yancey Bros. Co. is hiring a Key Accounts Product Support Sales Representative (PSSR) to cover an assigned territory, initially Athens, Georgia. The role establishes and maintains customer relationships, addressing immediate service needs and securing long-term maintenance agreements. The PSSR supports quality customer service activities intended to increase sales volume and customer satisfaction.

The position requires prior experience in the heavy equipment industry, such as work as a Diesel Technician, Sales Representative, or Service Coordinator. The employee may need to meet customer security requirements, including additional background checks, drug tests, and identification requirements. Work involves operating equipment and inspecting it by climbing on and underneath it, sometimes in extreme weather and noisy conditions, using appropriate personal protective equipment. The role may also provide occasional after-hours or vacation coverage for the service team.

Requirements

• High school diploma or equivalent experience.
• Prior experience in the heavy equipment industry.
• Excellent analytical, organizational, and communication skills.
• Valid Class C Georgia driver’s license and clean driving history.
• Physical ability to operate equipment and climb on and underneath equipment for inspections.
• Ability to work in extreme weather, around loud noises, and in other conditions requiring appropriate personal protective equipment.
• May be required to meet customer security requirements, including additional background checks, drug tests, and providing additional identification.

Nice To Haves

• Specific industry experience or an equivalent college degree.
• Prior sales experience.

Responsibilities

• Support the Product Support Manager’s leadership and direction.
• Increase service sales and market share among customers in the assigned territory.
• Maintain current customer and prospect lists for the assigned territory.
• Coordinate regular customer visits and follow-up.
• Perform site audits and technical reviews of customer equipment, and prepare service-related proposals.
• Market customer service agreements (CSAs).
• Maintain customer call lists, opportunity pipeline, and equipment lists in SalesLink.
• Investigate customer concerns, research and provide justification materials when required, and promptly communicate findings to concerned parties.
• Inform the Product Support Manager of new customer service opportunities and significant active or potential customer concerns.
• Maintain positive, productive, and mature work ethics.
• Provide backup to the service team as needed, including occasional after-hours or vacation coverage.
• Work with vendors to solicit parts or services needed to support proposed service activity.
• Maintain up-to-date maintenance contract pricing.
• Participate in required safety programs and work safely.
• Perform additional duties as assigned by the manager.

Benefits

• Competitive compensation and individual bonus opportunities.
• Technician tool allowance.
• Medical, vision, and dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short- and long-term disability coverage.
• Group life insurance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness programs.
• Paid vacations.
• Paid holidays.
• Paid sick leave.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED