Product Support Sales Rep – Construction Equipment

H O PENN MACHINERY•Bronx, NY

7d•Onsite

About The Position

H.O. Penn Machinery is hiring a Product Support Sales Representative for Construction Equipment in Bronx, NY. This role involves contributing to the profitability of the Parts and Service Departments by promoting offerings, generating quotes, and identifying new sales opportunities. The representative will enhance customer relationships by suggesting total repair solutions and coordinating shop repairs. They will also mediate disputes, communicate information between the Company, Caterpillar, and the Customer, and maintain equipment population records through customer sales calls. Additionally, the role requires staying knowledgeable about competitive pricing, local business trends, and submitting lost sales reports.

Requirements

Minimum of 3 years of related industry experience
Experience working in an outside sales, business development, or consultative sales role
Experience using a CRM system, and capable of learning new proprietary systems
Excellent written and verbal communication skills
Strong organizational and time management skills
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
Clean and valid driver's license; regular travel throughout assigned territory is required
Standing and/or sitting for prolonged periods of time
Hand coordination (typing and writing)
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)
Reasonable accommodations made as needed.

Nice To Haves

Knowledge of the heavy equipment, construction, or equipment service industry highly preferred

Responsibilities

Contribute to the Parts and Service Departments overall profitability by promoting department offerings that lead to increasing part products and service labor market shares
Generate and submit written quotes developed from machine inspections
Promote and utilize Caterpillar and Company merchandising programs
Assist in the development of new Parts and Service merchandising programs
Generate new sales opportunities by identifying new target accounts
Enhance Customer and Company relationships by contributing to the improvement of the customers quality of experience with the company
Assist customer in achieving the lowest operating cost by suggesting total repair solutions
Participate/contribute to CAT Care meetings and open houses
Perform customer training by utilizing key sales support materials
Coordinate shop repairs with company and customer personnel
Mediate customer and departmental disputes
Effectively manage territorial developments by communicating information between the Company, Caterpillar and the Customer
Communicate machine sales leads to the sales department
Maintain timely equipment population records by scheduling timely customer sales calls
Maintain knowledge of competitive pricing and offerings
Maintain knowledge of local business projects and trends
Submit lost sales reports