Product Support Representative- PSR

Linder Industrial Machinery•Asheville, NC

About The Position

The Product Support Representative (PSR) expands Linder’s presence in an assigned territory by providing product support to customers and increasing product support revenue. The role promotes Linder’s “all makes” products and demonstrates Linder’s position as a solutions provider. The representative works with customers and internal Service, Parts, and Sales teams to identify opportunities, provide product and service information, and maintain customer and machine records in the CRM.

Requirements

Associate degree (AA) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
Proficient computer skills.
Skill in developing interpersonal relationships.
General knowledge of maintenance, repair, Parts department functions, sales, and customer needs.
Mechanical aptitude and experience in the heavy equipment industry.
Excellent verbal and written communication skills.

Responsibilities

Increase Parts and Service sales opportunities in the assigned territory to grow revenue, including consumables and commodities, service repairs, and undercarriage.
Prepare and present Parts and Service quotations to customers.
Conduct after-sales visits.
Complete and present Komtrax and Warranty certificates, complete 90-day revisits, and discuss and sign up customers for electronic parts ordering.
Collect customer information for a comprehensive database, including machine lists, customer contacts, influencers, and Parts and Service purchasers, and maintain this information in the CRM.
Conduct routine machine visits, complete 50-point walk-around inspections, and present the results to customers.
Promote current Parts and Service marketing and sales programs, including New, Used, and All Makes opportunities.
Develop and maintain partnerships with internal Service, Parts, and Sales customers.
Maintain daily call reports in the CRM.
Develop a strong working relationship with the mainline salesperson in the assigned territory to form a strong customer support team.
Perform other tasks as requested by the manager.