Product Support Representative- PSR

Linder Industrial Machinery • Ladson, SC

3d

About The Position

The Product Support Representative (PSR) expands Linder’s presence in an assigned territory by providing product support to customers and increasing product support revenue. The role promotes Linder’s “all makes” products and demonstrates that the PSR and Linder are solutions providers.

The representative identifies and develops Parts and Service sales opportunities, supports customers through quotations and after-sales visits, and conducts machine inspections. The role also builds customer and equipment information in the CRM, promotes sales programs, and partners with internal Service, Parts, and Sales teams and the territory’s mainline salesperson.

Requirements

• Associate degree (AA) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
• Proficient computer skills.
• Skill in developing interpersonal relationships.
• General knowledge of maintenance, repair, Parts department functions, sales, and customer needs.
• Mechanical aptitude and experience in the heavy equipment industry.
• Excellent verbal and written communication skills.

Responsibilities

• Increase Parts and Service sales opportunities in the assigned territory to grow revenue, including consumables and commodities, service repairs, and undercarriage.
• Prepare and present Parts and Service quotations to customers.
• Conduct after-sales visits.
• Complete and present Komtrax and Warranty certificates, complete 90-day revisits, and discuss electronic parts ordering with customers and sign them up.
• Collect customer information for a comprehensive database, including machine lists, customer contacts, influencers, and Parts and Service purchasers, and enter the information in CRM.
• Conduct routine machine visits, complete 50-point walk-around inspections, and present the results to customers.
• Promote current Parts and Service marketing and sales programs, including New, Used, and All Makes opportunities.
• Develop and maintain partnerships with internal customers in Service, Parts, and Sales.
• Maintain daily call reports in CRM.
• Develop a strong working relationship with the mainline salesperson in the assigned territory to form a strong support team for customers.
• Perform other tasks as requested by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree