Product Support Rep (PWR GEN - 213)

WAUKESHA-PEARCE INDUSTRIES LLC•Richland Hills, TX

About The Position

WPI Product Support Representatives are professional support representatives with in-depth knowledge of the company, its products, services, and support programs. The representative is expected to maintain a positive, professional approach and promote WPI. Assigned a territory and/or accounts, the representative contacts customers and recommends and quotes parts, services, and maintenance agreements provided by WPI and its manufacturers.

Requirements

At least 4 years of previous experience.
High school diploma or equivalent.
Ability to thrive in a dynamic team environment.
Professionalism, dependability, integrity, trustworthiness, and a cooperative attitude.
Highly motivated self-starter with the ability to multitask and complete assignments within time constraints and deadlines.
Strong organizational skills and attention to detail.

Responsibilities

Fully utilize WPI’s Customer Resource Management system.
Prepare a weekly itinerary for customer visits.
Seek out new customers and business opportunities.
Attend training offered by manufacturers and WPI when available.
Research parts and meet with vendors to obtain customer quotes as needed.
Provide product leads and communicate with the unit sales representative.
Stay up to date on new product support offerings from WPI and its manufacturers.
Quote parts and service jobs for customers, coordinating with parts and service teams.
Manage customer accounts and service agreements.
Visit customer sites to obtain information for quoting preventive maintenance agreements.
Perform other duties as assigned.