Product Success Manager II, Performance (Collegiate)

Teamworks

1d•Remote

About The Position

The Product Success Manager II, Performance (Collegiate) role at Teamworks focuses on ensuring collegiate athletic departments effectively adopt and integrate Teamworks Performance products into their daily workflows. The goal is to break down silos within performance departments, enabling dietitians, strength coaches, sports scientists, and athletic trainers to collaborate seamlessly around the athlete. This role involves owning the implementation and onboarding cycle for collegiate partners, building and managing a portfolio of accounts, driving product value, and managing the full partner lifecycle independently. The position also contributes to internal process improvements and takes on specialty areas as the role evolves. This role is ideal for practitioners with collegiate athletics experience who want to leverage their expertise in a new capacity, supporting numerous programs across the country.

Requirements

Active Registered Dietitian credential (Nutrition role) or CSCS and/or SCCC certification (S&C role)
Meaningful collegiate athletics experience, with enough time on the ground to understand how performance departments operate, what pressures staff face, and how decisions get made across a season
Hands-on experience with at least one Teamworks Performance product (Nutrition, S&C, or HP), or similar software in a collegiate or professional setting
A track record of building strong relationships in high-trust environments with coaches, administrators, or performance staff
Comfort with pace and ambiguity; the ability to adapt without losing focus on partner needs
Strong communication skills in both directions: translating platform capabilities to practitioners and bringing partner feedback back to internal teams clearly

Nice To Haves

Exposure to or working knowledge across the full Teamworks Performance ecosystem, including Nutrition, Strength and Conditioning, and High Performance
Background in account management, SaaS onboarding, or customer success
Cross-disciplinary experience working alongside RDs, strength coaches, or sports scientists in a shared performance department

Responsibilities

Own the full implementation and onboarding cycle for collegiate partners on your primary product (Teamworks Nutrition or Teamworks Strength and Conditioning) from kickoff through active adoption, while developing fluency in the Teamworks High Performance platform and its integrations
Build and manage a growing portfolio of collegiate partners, maintaining proactive communication, tracking engagement, and identifying early signals of risk or opportunity
Drive product value beyond implementation by uncovering ways to deepen how partners use the platform in daily decisions, team meetings, and interdisciplinary workflows
Own the full partner lifecycle independently, including renewal preparation, expansion outreach, escalation management, and coordination with Customer Success and Sales on account health
Contribute to internal process improvements by flagging what's working and what isn't, and taking on specialty areas or internal initiatives as you grow into the role