About The Position
The Product Success Manager, Performance role at Teamworks focuses on the implementation and ongoing success of the Performance suite, which includes High Performance, Strength and Conditioning, and Nutrition products. This role supports professional and enterprise sports organizations, ranging from major sports leagues and franchises to national sporting federations and Olympic committees. The team is expanding to cover all three performance domains more deeply. The core responsibilities involve owning accounts, driving product adoption, building relationships with performance staff, and ensuring clients derive significant value from the platform.
Requirements
- Experience working within professional, enterprise, or high-performance sports organizations in performance, sports science, strength and conditioning, sports nutrition, or athletic training, with a clear understanding of how elite sports organizations operate.
- Deep knowledge in at least one performance domain: athlete monitoring and High Performance workflows, strength and conditioning program design and load management, or sports nutrition and dietitian workflows at the elite level.
- Demonstrated ability to navigate organizational complexity and build consensus across diverse stakeholder groups.
- Proven cross-functional collaboration skills, with experience working alongside Product, Engineering, or equivalent technical teams to troubleshoot and build solutions.
- Hands-on experience with at least one Teamworks Performance product (High Performance, Strength and Conditioning, or Nutrition) or a comparable platform used in professional or collegiate sports.
Nice To Haves
- Exposure to or working knowledge across the full Teamworks Performance ecosystem, including High Performance, Strength and Conditioning, and Nutrition.
- Active use of AI tools in day-to-day workflow, with the ability to speak to how that has changed the way you work.
- Experience spanning more than one performance domain, for example, a strength coach with a sports science or nutrition background.
Responsibilities
- Own a portfolio of partner accounts across professional and enterprise sports organizations, managing all touchpoints from implementation and onboarding through check-ins, syncs, recaps, and case-by-case problem-solving.
- Lead end-to-end implementation and adoption strategies for a primary performance product (High Performance, Strength and Conditioning, or Nutrition), while building working knowledge across the full Performance suite to support teammates and accounts.
- Build trust-based relationships with performance directors, strength coaches, sports scientists, dietitians, and medical staff, understanding their workflows to drive real platform value.
- Guide organizations in establishing data governance frameworks, workflow standards, and performance dashboards that translate complex datasets into actionable insights.
- Act as the voice of the customer by sharing feedback and insights across Product, Engineering, and Customer Success to inform the product roadmap and improve the user experience.
- Leverage AI tools to improve the quality and efficiency of work, contributing to Teamworks' broader initiative around AI-supported operations.
- Monitor account health in Gainsight, flag critical alerts proactively, and develop strategies for renewal and product growth across the portfolio.
Benefits
- Investing in AI as a competitive advantage for both its clients and its internal teams.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
