Senior Customer Success Manager, Enterprise
Autodesk•Novi, MI
About The Position
As a Senior Customer Success Manager, Enterprise, you will own a portfolio of strategic enterprise (EBA) accounts, driving adoption, value realization, and long-term customer success. You serve as a trusted advisor to executive stakeholders, aligning Autodesk solutions to customer business outcomes and ensuring measurable ROI.
Requirements
- 5+ years in Customer Success, Account Management, or Consulting
- Experience managing enterprise or strategic accounts
- Strong executive presence and stakeholder management skills
- Proven ability to drive adoption, retention, and customer outcomes
- Data-driven mindset with ability to translate insights into action
Responsibilities
- Own and execute Customer Success Plans (CSPs) to deliver measurable business outcomes
- Drive adoption and consumption across enterprise accounts
- Build and maintain executive-level relationships (Director–C-suite)
- Lead Executive Business Reviews (EBRs/QBRs) and value-based conversations
- Partner cross-functionally (Sales, Consulting, Support) to align on account strategy
- Identify risks, drive mitigation, and ensure renewal readiness and growth alignment
- Act as the Voice of the Customer, influencing internal strategy and priorities
Benefits
- health and financial benefits
- time away
- everyday wellness
- annual cash bonuses
- commissions for sales roles
- stock grants
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
