Senior Customer Success Manager, Enterprise

Similarweb•Burlington, MA

23h•Hybrid

About The Position

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights. Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Senior Customer Success Manager to join our Client Services Team. This role will report to Team Manager, Customer Success. The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years. The CSM is in the front line, bringing our platform and data to life for the client. The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points.

Requirements

Solid understanding of the digital marketing space and trends
Client facing experience
Strong relationship-building skills –the ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to turn data into a story
Experience producing high-quality decks and decks and client-facing materials
Excellent problem-solving and critical-thinking skills
Team player who can collaborate effectively with colleagues and business partners
5-6 years’ experience as a CSM

Responsibilities

Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes
Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals
Develop strong subject matter expertise across Similarweb’s entire product portfolio