Product Specialist - GCMS

Shimadzu Careers•Columbia, MD

11d

About The Position

Shimadzu Scientific Instruments is seeking a Product Specialist to support its GCMS operations. The role creates technical marketing materials and sales documentation, provides training, and offers installation and maintenance support. The Product Specialist enhances product positioning while delivering timely, high-quality customer support, working directly with clients and collaborating with Marketing, Sales, Service, and Regional staff. The position serves as a technical resource for assigned products and technologies, supporting sales demonstrations, market analysis, product introductions, and technical training for customers and employees. This is an exempt, full-time position based in Columbia, Maryland, eligible for benefits. The listed starting salary is $89,000–$91,000 per year, with additional incentive compensation and a possible discretionary year-end bonus.

Requirements

Bachelor’s degree in a life science field.
At least two years of experience in technical applications or method development with GCMS.
Experience in maintenance and repair of analytical instrumentation.
Strong attention to detail, exceptional customer service skills, and a dependable work ethic.
Willingness to travel, including occasional overnight stays.

Nice To Haves

A higher-level degree is strongly preferred.
Marketing and sales experience are highly desirable.

Responsibilities

Serve as a technical resource for assigned products and technologies, maintaining expertise in instrumentation, software, applications, and relevant markets.
Support the sales team by developing demonstration strategies, presenting products to prospective and current customers, and turning technical knowledge and customer needs into effective sales support tools.
Create and maintain sales support resources, including presentations, product materials, feature and benefit analyses, competitive information, positioning strategies, and application-focused documentation.
Gather and analyze competitive and market information to identify customer needs, competitive solutions, and opportunities for hardware, software, and application development.
Support the introduction and positioning of new technologies by evaluating market requirements and recommending hardware, software, and application solutions.
Develop and deliver technical training for customers and Shimadzu employees through presentations, demonstrations, and hands-on application activities.
Share technical and market knowledge through customer demonstrations, internal and external training, and hands-on activities in the application laboratory.
Provide installation and maintenance support for GCMS operations.

Benefits

Competitive salary and an attractive performance-based incentive plan.
Matching 401(k) and profit-sharing program, with discretionary yearly contributions.
Flexible Spending and Health Savings Accounts.
Tuition assistance for graduate and undergraduate education.
Pet insurance and optional identity theft, prepaid legal, and critical care buy-up insurance.
Company-paid life insurance and short-term disability programs.
10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays during the first year.
After one year, eligibility for a short-term disability program with premiums fully paid by the company; coverage is 100% of salary for the first 6 weeks and 66.67% for weeks 7–12.
Potential discretionary year-end bonus based on overall company performance.
Day 1 benefits.
Career, leadership, and personal development pathways.
Employee Resource Groups.