Product Specialist

Penske Automotive Group • Pineville, NC

12d

About The Position

Mercedes-Benz of South Charlotte, a Penske Automotive Group dealership, is seeking a tech-savvy Product Specialist to deliver excellent customer service. Product Specialists help create a strong customer experience by preparing vehicles for delivery, explaining vehicle features and benefits, and providing additional dealership sales support as needed. This role suits someone interested in customer service, with strong technical skills and an interest in career growth.

The position requires effective communication, computer proficiency, customer service, and the ability to work independently or with a team in a fast-paced, results-driven environment. The role involves light physical work, including regular walking or standing and movements such as pushing, pulling, climbing, stooping, kneeling, reaching, and grasping. Evening, weekend, and holiday hours may be required.

Requirements

• Associate's degree or equivalent, and one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Genuine interest in providing an exceptional customer service experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent oral and written communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Computer proficiency.
• Ability to communicate effectively face-to-face, by phone, or through other means, and adapt communication style as needed.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and organize data for management analysis.
• Ability to perform arithmetic calculations and calculate rates, ratios, percentages, discounts, interest, commissions, proportions, area, circumference, and volume.
• Ability to understand and follow work rules, procedures, and detailed written, oral, or diagram-based instructions.
• Ability to work independently and complete assignments within established instructions and practices.
• Ability to interact well with others.
• Ability to meet the physical demands of the position, including regular walking, standing, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and repetitive motion; ability to talk and hear.

Nice To Haves

• Two to four years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Prepare customer vehicles for delivery.
• Explain the features and benefits of vehicles to customers.
• Provide additional dealership sales support as required.
• Assist customers promptly, courteously, accurately, and professionally.
• Establish personal sales and income goals and implement plans to achieve them.
• Promote the value and benefits of products and services using appropriate communication methods.
• Keep abreast of and comply with federal, state, and local regulations affecting retail automotive sales.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree