Product Specialist - LCMS

Shimadzu Careers • Columbia, MD

2d

About The Position

Shimadzu Scientific Instruments is seeking a Product Specialist to support its LCMS operations. The role creates technical marketing materials and sales documents, provides training, and offers installation and maintenance support. The specialist helps strengthen product positioning while delivering timely, high-quality customer support, working directly with clients and collaborating with Marketing, Sales, Service, and Regional staff.

The position provides marketing and technical support for assigned products, develops sales strategies and product demonstrations, analyzes competitive information and market needs, and recommends hardware and software solutions. It also involves developing and delivering technical training for customers and employees, maintaining instruments in application laboratories, and supporting qualification tests as needed. The position is full-time, exempt, and eligible for benefits. The role is based in Columbia, Maryland, and requires travel, including occasional overnight stays.

Requirements

• Bachelor’s degree in a life science field.
• At least two years of experience in technical applications or method development with LCMS.
• Experience maintaining and repairing analytical instrumentation.
• Strong attention to detail.
• Exceptional customer service skills.
• Dependable work ethic.
• Willingness to travel, including occasional overnight stays.

Nice To Haves

• A higher-level degree is strongly preferred.
• Marketing and sales experience are highly desirable.

Responsibilities

• Provide marketing support to the sales team, including developing demonstration strategies and presenting products to prospective and current customers.
• Gather and analyze competitive information for assigned products and report findings to the sales team.
• Create sales-support documentation, including feature/benefit analyses and product-positioning strategies.
• Evaluate market needs and propose hardware and software solutions to address them.
• Develop and deliver technical training courses and materials for customers and Shimadzu employees.
• Maintain instruments in application laboratories and support qualification tests as needed.
• Provide installation and maintenance support for LCMS operations.
• Engage directly with customers and collaborate with Marketing, Sales, Service, and Regional staff.

Benefits

• Competitive salary and an attractive performance-based incentive plan.
• Day-one benefits.
• 401(k) matching and profit-sharing program, with discretionary yearly contributions.
• Career, leadership, and personal development pathways.
• Flexible Spending and Health Savings Accounts.
• Paid time off: 10 vacation days, 8 personal days, 8 scheduled holidays, and 3 floating holidays in the first year.
• Tuition assistance for graduate and undergraduate education.
• Pet insurance.
• Optional identity theft, prepaid legal, and critical care buy-up insurance.
• Company-paid life insurance.
• Short-term disability program after one year, with the company covering 100% of monthly premiums.
• Potential discretionary year-end bonus based on overall company performance.
• Cost-of-living adjustment for employees residing in Connecticut, Massachusetts, New Jersey, and California.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level