Product Specialist Manager

Trimble • Dayton, OH

7d • Onsite

About The Position

Trimble is hiring a Product Specialist Manager to lead a construction support team in Dayton, Ohio. The role manages 4–10 On and Off Machine Product Specialists and supports Trimble Civil Construction Field Solutions, including Earthworks, Roadworks, Groundworks, SiteWorks, TBC, WorksManager, WorksOS, and related products. The manager helps deliver prompt, effective technical support to business partners, resellers, and internal Trimble teams, while maintaining customer satisfaction and ensuring the team meets its performance and quality targets.

The position combines people leadership and hands-on support work. It includes staff development, staffing oversight, product training and knowledge maintenance, process improvement, escalation management, system testing, and coordination with product, engineering, training, and regional support teams. The role also represents customer feedback in product development and may require domestic and international travel of up to 15%. The position is onsite in Dayton, Ohio.

Requirements

• Advanced troubleshooting and analytical skills to diagnose and resolve complex technical issues.
• Comprehensive knowledge of construction software applications, site positioning solutions, and machine control systems.
• Ability to create and maintain technical documentation, including troubleshooting guides, FAQs, and support bulletins.
• Leadership and mentorship skills, including the ability to guide peers and contribute support insights in product meetings.
• Ability to integrate teams with different skill sets.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to audiences with varied technical backgrounds.
• Strong decision-making, collaborative problem-solving, planning, and execution skills.
• Advanced analytical and strategic problem-solving abilities, including analyzing data and developing solutions to improve product performance and customer satisfaction.
• Comfort working in ambiguous situations and taking ownership of tasks beyond assigned responsibilities.
• Ability to manage and prioritize a high volume of tasks while maintaining quality and performance under pressure and meeting tight deadlines.
• Proactive approach to innovation and continuous improvement of technical support processes.
• Independent work ethic and ability to take ownership of tasks.
• Field or industry experience with site positioning or machine control systems, or higher education in a relevant field of study.
• Ability to travel domestically and internationally as required, up to 15%.

Nice To Haves

• Hands-on field experience operating machine control or site positioning equipment on active job sites.
• A degree or higher education in construction management, engineering, surveying, or a related technical field.
• Experience managing support workflows across connected cloud platforms and office software such as WorksManager or TBC.

Responsibilities

• Lead a team of 4–10 On and Off Machine Product Specialists, providing direction, mentoring, and support for employee development.
• Ensure team members are trained on assigned products and maintain the required level of product knowledge.
• Manage staffing levels and ensure the team meets established KPIs and customer satisfaction standards.
• Provide prompt, effective technical product support to business partners, resellers, and internal Trimble teams; perform core team duties as needed.
• Contribute to support-process improvements across systems.
• Serve as a key escalation contact for case-specific, personnel, process, and technical issues.
• Work with Technical Product Liaisons on escalated issues.
• Coordinate training and events, including Boot Camps, with the Regional Manager and Technical Product Liaisons.
• Participate in product development and represent the voice of the customer to product development and engineering teams.
• Communicate support information and customer feedback to product marketing, product management, engineering, and other internal teams.
• Approve expenses, product acquisitions, and support tools.
• Participate in system testing and coordinate with the test manager on workflows and requirements.
• Work with the Regional Support Manager, Product Readiness Manager, and Training Manager to support product knowledge, system testing, and training deliverables.
• Travel domestically and internationally as required, up to 15%.
• Manage and prioritize a high volume of support tasks, including SME cases, testing, documentation, and phone support.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability benefits
• Time off plans
• Retirement plans
• Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
• Paid parental leave
• Employee stock purchase plan
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed