Product Specialist Advisor

Camping World•Branson, MO

About The Position

Camping World is seeking a Product Specialist Advisor to work directly with customers to determine specialized product needs and services and provide price estimates for designated installations before appointments are scheduled. The role is part of the sales team and collaborates with the service team to support high customer-service satisfaction. The position includes customer interaction, reviewing jobs and vehicles, coordinating parts and installations, and maintaining an organized, safe work area. The advisor may cross-train to perform other duties as necessary.

Requirements

Ability to work daily on a computer and perform internet searches as needed.
Excellent organization and follow-up skills.
Valid driver's license.
Ability to lift up to 25 lbs and/or move up to 50 lbs with assistive devices.
Ability to perform periods of standing, stooping, crawling, and bending.

Nice To Haves

High school diploma or GED equivalent preferred.
At least one year of sales experience preferred.
At least one year of previous RV or camping product experience preferred, but not required.
Knowledge of Service Department procedures and policies preferred.

Responsibilities

Interact with customers daily to promote specialized products and installations.
Review each job for proper sizing, colors, and placement before scheduling installation.
Maintain and update prepayment logs and keep customers informed about work progress.
Schedule installation appointments with designated service staff.
Monitor daily parts traffic and receive parts for installations.
Inspect vehicles to ensure the proper parts are ordered.
Provide excellent overall customer service.
Maintain a safe and clean work area for customers and coworkers.
Cross-train to perform other duties as necessary.