Product Solutions Engineer (Applications Engineering)

Lucifer Lighting Company • San Antonio, TX

1d • Onsite

About The Position

The Product Solutions Engineer serves as the technical bridge between Sales, Marketing, and Engineering, supporting customer-driven product requests and solution development. The role combines technical understanding with communication and organizational skills to evaluate customer needs, develop practical product configurations or modifications, and coordinate internally to deliver effective solutions. It focuses on providing technically sound responses to product inquiries, identifying simple design solutions for customer applications, and ensuring requests are clearly defined before escalation to Engineering when necessary.

The position is based at the Corporate Office in San Antonio, Texas. Lucifer Lighting Company designs and manufactures precision-engineered architectural lighting fixtures for architects and designers, emphasizing minimalist industrial design, service, quality, and innovation. The workplace is smoke-free.

Requirements

• Strong mechanical or electrical understanding.
• Ability to understand product design, constraints, and system interactions.
• Ability to communicate technical concepts clearly to non-technical audiences.
• Comfort interacting with Sales teams and customers.
• Practical mindset focused on identifying workable solutions.
• Ability to balance technical feasibility with customer needs.
• Ability to manage multiple requests and maintain clear documentation.
• Strong attention to detail and follow-through.
• Comfort working across Engineering, Manufacturing, and commercial teams.
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field is preferred.
• 3–7 years of experience in product engineering, applications engineering, technical support engineering, or a related role.
• Experience with customer-driven product solutions in a manufacturing or engineered-products environment is strongly preferred.
• Experience with SolidWorks or similar CAD software.
• Experience with Salesforce or a similar CRM.

Nice To Haves

• Experience with Adobe InDesign or Illustrator.

Responsibilities

• Serve as a technical resource for Sales and Marketing when evaluating product capabilities and customer requests.
• Translate customer needs into viable product solutions or configurations.
• Provide clear technical guidance regarding product capabilities, limitations, and options.
• Support customer discussions when deeper technical explanation is required.
• Review incoming product requests and assess feasibility based on current product capabilities.
• Identify ways to address requests using existing products, configurations, or simple modifications.
• Develop and communicate practical solutions that meet customer needs while preserving product integrity and manufacturability.
• Escalate complex design challenges to Engineering teams with well-defined requirements.
• Develop simple mechanical or system-level solutions for customer applications.
• Support preparation of sketches, layouts, or documentation to communicate proposed solutions.
• Evaluate requests for compatibility with existing products, safety listings, and manufacturing processes.
• Coordinate with Sustaining Engineering, Manufacturing Engineering, and Product Development to support solution implementation when needed.
• Keep Sales, Marketing, and other stakeholders informed about request status and recommended solutions.
• Organize and document requests and help route them efficiently.
• Identify recurring customer requests that may present opportunities for product improvements or future development.
• Provide Engineering and Product teams with feedback about common customer needs and field challenges.
• Contribute to improving internal processes for managing product requests and customer solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level