Product & Quality Manager

Chiorino America • Suwanee, GA

3d • Onsite

About The Position

At Chiorino America, our mission is to deliver high-quality products and solutions that enhance efficiency, productivity, and safety across industries worldwide. We are driven by innovation, sustainability, and a commitment to exceeding customer expectations. We foster a positive work environment built on integrity, collaboration, and employee well-being. We believe that when our people succeed, our business succeeds. We Help Move the World Around You

The Product & Quality Manager is responsible for providing technical product expertise, supporting customers and internal teams, maintaining product and pricing information, and ensuring consistent product quality and performance. This role serves as a key liaison between customers, Customer Service, Sales, R&D, and Quality, helping to ensure that products meet customer requirements and company standards.
The ideal candidate combines strong technical knowledge with excellent communication, problem-solving, and organizational skills, and is comfortable working across multiple functions to drive product knowledge, customer satisfaction, and quality improvement.

Requirements

• Bachelor's degree in engineering, science, business, manufacturing, or a related technical field preferred.
• 3–7 years of experience in product management, technical support, quality, engineering, manufacturing, or a related field.
• Strong technical aptitude and ability to learn and communicate complex product information.
• Experience working directly with customers and cross-functional teams.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and business/product management systems.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Nice To Haves

• Technical product expertise
• Customer-focused problem solving
• Quality and continuous improvement mindset
• Cross-functional collaboration
• Communication and presentation skills
• Attention to detail
• Data and pricing accuracy
• Project and time management
• Ownership and accountability
• Ability to translate technical information into practical solutions

Responsibilities

• Serve as the internal and external technical subject-matter expert for the company's product portfolio.
• Maintain a thorough understanding of product specifications, applications, capabilities, and limitations.
• Provide technical guidance to Sales, Customer Service, customers, and other internal stakeholders.
• Support product selection and application questions.
• Provide timely technical support and troubleshooting assistance to customers and internal teams.
• Investigate product-related questions, issues, and complaints and coordinate appropriate resolutions.
• Work closely with Customer Service and Sales to resolve technical issues that may impact quotes, orders, or customer satisfaction.
• Support the development of technical documentation, product information, and customer-facing materials.
• Develop and deliver product training for Sales, Customer Service, distributors, customers, and other relevant teams.
• Maintain training materials and ensure information remains accurate and current.
• Help build organizational product knowledge and technical competency.
• Provide technical support for quotes, orders, and customer inquiries.
• Assist Customer Service and Sales with product specifications, availability, substitutions, and application requirements.
• Help ensure orders are processed accurately based on customer and product requirements.
• Serve as a technical escalation point for complex customer requests.
• Own and maintain the product pricing matrix, ensuring pricing information is accurate and current.
• Coordinate with Sales, Finance, Customer Service, and management regarding pricing updates and changes.
• Ensure pricing structures are properly communicated and reflected in relevant systems and documentation.
• Identify and resolve pricing discrepancies or inconsistencies.
• Act as a primary liaison between R&D and commercial/customer-facing teams.
• Communicate customer needs, product issues, market feedback, and opportunities to R&D.
• Support new product development, product modifications, testing, and commercialization activities.
• Help translate technical and customer requirements into actionable product development priorities.
• Support product launches and updates by coordinating technical information across departments.
• Support the company's quality assurance processes and product quality objectives.
• Monitor and investigate product quality issues, customer complaints, and non-conformances.
• Partner with Quality and Operations teams to identify root causes and implement corrective actions.
• Track recurring product issues and identify opportunities for continuous improvement.
• Help ensure products consistently meet established specifications, standards, and customer requirements.
• Maintain appropriate documentation related to quality investigations and corrective actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level