0000002070.Product Owner Senior.Info Tech - Strategic Engagement

Dallas County•Dallas, TX

About The Position

The Senior Product Owner leads strategic planning, prioritization, and delivery of complex digital products that support business outcomes and County goals. The role owns the end-to-end product lifecycle and works with developers, analysts, UX designers, architects, stakeholders, and delivery partners to ensure products meet user needs and deliver measurable value. It also provides mentorship and leadership across product teams. The position guides product strategy and execution, including roadmaps, backlog management, requirements, releases, quality, accessibility, and continuous improvement. It aligns tactical delivery with long-term platform development and County priorities, while coordinating dependencies and risks across teams. The Senior Product Owner communicates product vision, progress, value, and delivery expectations to stakeholders, users, and executives. The position requires education or experience equivalent to a bachelor’s degree in a related field and five years of relevant work experience. Preferred certifications include CSPO, SAFe PO/PM, or equivalent; UX, ITIL, or Lean certification is a plus. A valid Texas Driver’s License and good driving record are required. A 10-year driving history must be provided, and a national fingerprint-based records check may be required for positions with access to criminal justice databases. The role requires working in a fast-paced, evolving technology environment and traveling to work sites, vendor meetings, conferences, and industry events.

Requirements

Education or experience equivalent to a bachelor’s degree from an accredited college or university in Computer Science, Information Technology, Business Administration, Human-Centered Design, or a job-related field.
Five years of work-related experience in product management, business analysis, or IT project leadership.
Ability to manage complex, cross-functional product initiatives.
Knowledge of product management, Agile delivery, and user-centered design.
Ability to drive results through cross-functional collaboration.
Skill in stakeholder engagement, backlog prioritization, and release planning.
Skill in product tools such as JIRA, Confluence, Figma, or Azure DevOps.
Skill in facilitation, communication, and presentation.
Skill in Agile methodologies and the software development lifecycle (SDLC).
Skill in presenting to executives and influencing product strategies.
Skill in backlog management and Agile execution.
Leadership, analytical, and problem-solving abilities.
Skill in stakeholder management and executive communication.
Skill in Agile product management tools such as Jira, Azure DevOps, or Trello.
Knowledge of user experience (UX) and human-centered design principles.
Skill in managing enterprise IT products or digital transformation projects.
Ability to make data-driven decisions using analytics and customer feedback.
Financial and budgeting acumen for managing product investments.
Ability to balance business priorities with technical feasibility.
Must possess a valid Texas Driver’s License and good driving record.
Must provide a copy of a 10-year driving history and maintain a good driving record in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code.
Must pass and maintain eligibility for a national fingerprint-based records check if the position has or may have access to criminal justice databases, as applicable.
Ability to work in a fast-paced, evolving technology environment.
Ability to travel to various work sites, vendor meetings, conferences, and industry events.

Nice To Haves

Certified Scrum Product Owner (CSPO), SAFe PO/PM, or equivalent certification.
UX, ITIL, or Lean certification.

Responsibilities

Drive execution of high-impact product initiatives from backlog through release.
Prioritize the product backlog in alignment with business objectives and user outcomes.
Define epics and user stories with clear acceptance criteria informed by data and user insights.
Lead sprint planning, refinement, demos, and retrospectives for multiple delivery teams.
Coordinate releases across environments, including change control, testing, and stakeholder validation.
Ensure features are delivered on time and meet business, security, and compliance standards.
Monitor product KPIs and identify opportunities for improvement.
Manage scope, dependencies, and risks with cross-functional leads.
Develop and maintain product roadmaps with product managers and stakeholders.
Translate business goals and user needs into deliverable features and releases.
Partner with architecture and engineering to assess solution feasibility and scalability.
Facilitate requirements workshops and solution ideation sessions with internal and external users.
Balance user desirability, technical feasibility, and business viability in planning decisions.
Support alignment between tactical execution and long-term platform evolution.
Collaborate on product intake, business cases, and prioritization processes.
Ensure roadmaps reflect strategic themes, funding cycles, and County priorities.
Champion user-centered design and accessibility practices throughout the product lifecycle.
Maintain standards for story quality, documentation, and testing readiness.
Use user, support, and analytics feedback to identify product improvements.
Collaborate with QA on automated and manual testing strategies.
Facilitate continuous improvement, including retrospectives and post-mortems.
Identify process bottlenecks and recommend improvements to Agile practices and product operations.
Promote consistent backlog grooming and release-readiness procedures.
Track technical debt and incorporate it into product planning.
Lead collaboration among product, UX, engineering, business analysts, and vendors.
Resolve cross-functional conflicts by aligning priorities and facilitating decisions.
Partner with infrastructure, security, and data teams to deliver complete solutions.
Coordinate dependencies with other product teams for seamless integration and delivery.
Support change-management planning, training development, and support readiness.
Facilitate product reviews and user feedback sessions.
Participate in architectural review boards and governance forums as a product representative.
Promote collaboration between County departments and delivery partners.
Mentor junior Product Owners and support onboarding of product staff.
Lead internal product communities of practice or working groups.
Stay current on civic technology, platform strategy, and user experience design trends.
Share best practices, tools, and insights across product and Agile delivery teams.
Contribute playbooks, templates, and documentation for scalable product practices.
Represent the product team in internal or external innovation initiatives.
Lead stakeholder engagement across departments, users, and executives.
Define and communicate product vision, roadmaps, and progress in accessible formats.
Facilitate alignment sessions to prioritize needs, validate solutions, and review results.
Deliver demos, presentations, and written updates that communicate product value and performance.
Set and manage expectations for delivery timelines, scope, and risks.
Coordinate public-facing communication and training for product rollouts.
Represent users in discussions with policy, legal, or operational leadership.
Build trusted stakeholder partnerships through proactive, transparent communication.
Perform other duties as assigned.