Product Owner, Operations AI & Automation

Manulife • Toronto, ON

1d • CA$62,850 - CA$104,750 • Onsite

About The Position

Manulife’s Global Wealth & Asset Management segment is transforming by leveraging data, analytics, AI, intelligent automation, and digitization. The Product Owner, Operations AI & Automation, Digitization & Automation, GWAM Chief Data Office is crucial in translating strategic objectives into actionable product roadmaps and deliverables. This role helps teams use data as a strategic asset, improve operational efficiency, strengthen data utilization, and enhance customer experience. The candidate will partner with business stakeholders, program leadership, and delivery teams to shape scalable digital solutions and deliver measurable business outcomes.

Requirements

• 3+ years of experience in product ownership, business analysis, or delivery roles within digital, automation, or AI-enabled environments.
• Hands-on experience managing backlogs, supporting sprint delivery, and applying Agile/Lean methodologies.
• Familiarity with Microsoft Power Platform and its application in operations environments.
• Demonstrated ability to translate complex business needs into clear, actionable requirements.
• Experience working in cross-functional teams across business and technology.
• Strong stakeholder management skills with the ability to influence and drive alignment across diverse groups.
• Excellent verbal and written communication skills, with the ability to articulate vision, priorities, and outcomes clearly.
• Highly organized with strong attention to detail and ability to manage multiple priorities.

Nice To Haves

• Analytical mindset with the ability to assess trade-offs, prioritize effectively, and focus on value delivery.
• Collaborative, proactive, and solution-oriented team player.
• Customer-centric approach, with the ability to listen, engage, and act for the benefit of customers and stakeholders.
• Curiosity and ability to think big, using an agile approach to enable business outcomes.
• Strong ownership mindset with a focus on building solutions and prioritizing what matters.
• Commitment to integrity, speaking up, and doing what is right.
• Commitment to helping build a diverse and inclusive work environment for everyone.

Responsibilities

• Own and manage the product roadmap for AI, automation, and digitization initiatives, ensuring alignment with strategic priorities and business value.
• Translate high-level program objectives into clear user stories, acceptance criteria, and prioritized features for delivery teams.
• Partner with business stakeholders to understand pain points, identify opportunities, and shape scalable digital solutions.
• Drive sprint planning, backlog refinement, and ongoing prioritization to maximize value delivery.
• Act as the primary point of contact between business and technical teams, ensuring requirements are well understood and delivered effectively.
• Monitor product performance, adoption, and benefits realization, adjusting priorities as needed.
• Promote re-use of digital capabilities and solutions across teams to drive efficiency and consistency.
• Support governance, reporting, and communications on product progress, outcomes, and risks.
• Champion a customer-centric mindset in product design and delivery.
• Contribute to continuous improvement of product management and agile practices within the team.
• Support the Chief Data Office and Global WAM Operations transformation by helping ensure data is leveraged as a strategic asset, including accessible data sources, improved data quality, data governance standards, and flexible reporting capabilities.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed