AI Product Owner

MCI Careers • ,

5d • Onsite

About The Position

MCI is a rapidly growing tech-enabled business services company in the USA, with a significant call center presence and international operations. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions for various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers utilize both on-site and remote agents, employing advanced technologies to improve customer journeys, scale operations, and reduce costs. MCI is dedicated to supporting professionals in building careers, providing continuous learning and development, and contributing to a globally expanding, industry-leading organization. We are looking for a motivated AI Product Owner to lead the delivery of AI-powered products and solutions. This role acts as a liaison between business stakeholders and technical teams, ensuring AI initiatives align with strategic goals and deliver significant value to customers and users. The selected candidate will manage product backlogs, define requirements, and collaborate with AI engineers, product managers, and stakeholders throughout the product lifecycle. To be considered, candidates must complete a full application on our company careers page, including screening questions and a pre-employment test.

Requirements

• Bachelor's Degree in Business, Information Systems, Technology, Engineering, Computer Science, or a related field.
• Minimum 4 years of experience as a Product Owner, Business Analyst, Product Manager, or similar role.
• Experience working within Agile delivery environments.
• Strong understanding of product development methodologies.
• Experience managing backlogs and user stories.
• Ability to translate business requirements into technical solutions.
• Strong stakeholder management and facilitation skills.
• Excellent communication and presentation abilities.
• Strong analytical and problem-solving capabilities.
• Experience working with technical delivery teams.
• Ability to manage competing priorities effectively.
• Strong organizational and planning skills.

Nice To Haves

• Experience supporting AI, machine learning, or automation initiatives.
• Product Owner certifications such as CSPO or PSPO.
• Experience working with Generative AI products.
• Familiarity with Agile scaling frameworks.
• Experience in SaaS or technology environments.
• Knowledge of AI governance principles.
• Exposure to AI product development lifecycles.
• Experience supporting enterprise digital transformation initiatives.

Responsibilities

• Manage product priorities and delivery outcomes.
• Own and maintain AI product backlogs.
• Define user stories, acceptance criteria, and priorities.
• Ensure development efforts align with business objectives.
• Support sprint planning and Agile delivery activities.
• Translate business needs into actionable product requirements.
• Engage stakeholders to understand business challenges.
• Document functional and non-functional requirements.
• Collaborate with technical teams on solution design.
• Support product discovery and validation activities.
• Facilitate communication across business and technology teams.
• Act as the primary liaison between stakeholders and delivery teams.
• Manage expectations and communicate priorities.
• Support decision-making and issue resolution.
• Facilitate workshops and requirement-gathering sessions.
• Ensure successful implementation and ongoing optimization.
• Monitor product performance and user adoption.
• Gather feedback and identify enhancement opportunities.
• Support product releases and rollout activities.
• Drive continuous improvement initiatives.
• Support the effective adoption of AI technologies.
• Identify opportunities for AI-driven business improvements.
• Evaluate new features and capabilities.
• Contribute to AI product strategy discussions.
• Promote responsible AI practices within product development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level