Product Owner, Everyday AI Productivity

Citizens Bank • Johnston, RI

1d • $110,000 - $147,000 • Onsite

About The Position

The Product Owner will own Citizens’ Everyday AI Productivity portfolio: the AI tools colleagues use to draft, analyze, research, and synthesize in their daily work. The role defines the portfolio strategy from intake and prioritization through enablement, scale, and impact, and communicates progress and value to leadership. It requires fluency in enterprise AI platforms, including their capabilities, connectors, and integrations, to collaborate on the roadmap, resolve prioritization questions, and guide business leaders. The Product Owner works closely with teams implementing product decisions.

The role owns intake and prioritization; co-authors rollout roadmaps with technology and business partners; tracks vendor releases and leads pilots; partners on governance and approvals; and works with engineering and platform teams to deliver capabilities to production. It also develops persona-based licensing, utilization tracking, cost forecasting, and budget management. The Product Owner defines and tracks product health and business value, leads the adoption strategy, guides enablement, and builds a practitioner community.

The position is based in Johnston, Rhode Island, or Westwood, Massachusetts, with four days per week in the office. Relocation is not available. The salary range is $110,000–$147,000 per year, with the opportunity for additional incentive earnings if applicable.

Requirements

• At least 3 years of experience as a Product Owner, Product Manager, or in a similar role owning enterprise technology products, platforms, or programs.
• Experience managing backlogs and competing priorities across multiple stakeholders.
• Ability to explain technical capabilities to non-technical audiences.
• Experience launching or scaling new technology in a large, regulated enterprise, including change management and adoption.
• Experience working with risk, security, compliance, and other cross-functional teams and navigating review cycles.
• Hands-on experience with enterprise AI tools, such as using them in real work, leading a pilot, or driving adoption.
• Understanding of enterprise AI tool capabilities, connectors, integrations, and constraints.
• Ability to stay current with emerging tools, experiment, develop internal playbooks, and adapt as vendors change.

Nice To Haves

• Financial services experience.
• Experience managing software licenses, utilization, or spend.
• Experience with community- or champion-based adoption models.
• Product ownership certification such as CSPO, PSPO, or SAFe POPM.
• Bachelor’s degree.

Responsibilities

• Own intake for requests involving new capabilities, connectors, and use cases; assess colleague value, risk, cost, and feasibility and explain prioritization decisions.
• Co-author the rollout roadmap with technology and business roadmap owners, ensuring alignment with enterprise roadmaps and bank standards.
• Track vendor releases, run pilots with clear success criteria, and recommend whether to expand, adjust, or stop them.
• Determine what capabilities to enable and in what order based on colleague value, risk, and cost.
• Partner with cross-functional subject-matter experts and process owners to move requests through review and translate approval conditions into colleague guidance.
• Partner with engineering and platform teams to move capabilities from backlog to production; define acceptance criteria and coordinate release readiness and production support.
• Design and implement persona-based licensing, including allocation, utilization tracking, and cost forecasting; develop and manage the budget with operations partners.
• Define and track success metrics and product health, including adoption, depth of use, feature utilization, and business value, drawing on usage data, support trends, and colleague feedback.
• Report product performance to leadership.
• Lead the adoption strategy, set enablement priorities and success measures, and guide the enablement team in delivering training, communications, office hours, and shared assets.
• Lead a practitioner community that shares effective practices and helps colleagues use the tools.
• Communicate how everyday AI productivity is changing work.

Benefits

• Competitive pay and opportunity for additional incentive earnings, if applicable.
• Medical, dental, and vision coverage.
• Retirement benefits.
• Maternity and paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy exceeding applicable mandatory paid sick or paid time-away requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed