Product Owner, Onboarding and Adoption

Cogeco•Montreal, QC

3d•Hybrid

About The Position

Reporting to the Digital Crew Lead, the Onboarding & Adoption Product Owner shapes and delivers a high-impact roadmap designed to maximize digital adoption and lower operational costs. This key role takes full ownership of the end-to-end customer onboarding journey, driving strategic initiatives that seamlessly transition new users to digital self-serve channels. Additionally, the Product Owner will focus on accelerating self-serve adoption for existing features, leading GTM execution for new functionality launches, and driving digital billing & payment solutions. Thriving in an agile environment, the ideal candidate is a data-driven, strategic thinker who can easily prioritize high-value work to hit our digital adoption and cost-reduction goals.

Requirements

Bachelor’s degree in Business Management, Marketing or a related field (preferred).
+ 5 years Marketing or Product experience
Telecommunications experience strongly preferred
Project management experience, with good understanding of operations
Advanced PC skills including the ability to work proficiently in Google Office Suite
Ability to speak/write both French and English is preferred
Working knowledge of the Canadian Wireline/Telecom market
Proven experience working as a Product Owner or within an Agile/Scrum framework
Exceptional written and verbal communication skills
Superior business and financial acumen
Demonstrated ability to lead a project and work cross-functionally
Highly organized, detail oriented and able to multitask within tight deadlines
Must have an analytical approach and be comfortable driving KPIs
Ability to think outside the box and challenge the status quo
Strong problem solving & decision-making skills
Strategic thinker with proven ability to negotiate

Responsibilities

Define the Squad's product vision, goals, and strategic roadmap for onboarding, feature adoption, and billing optimization, aligning closely with the broader crew objectives.
Build, maintain, and prioritize a high-value squad backlog, effectively translating customer needs and business logic into actionable user stories.
Lead and collaborate daily with cross-functional Squad members, cross squad/crew partners, and key stakeholders to deliver on priorities.
Collaborate with finance partners to develop project business cases using solid data insights, taking full ownership of results and regularly providing clear performance updates.
Drive the execution of complex projects from start to finish, helping the team cut through ambiguity and operational hurdles to deliver quality solutions.
Effectively communicate product vision, roadmap milestones, and performance outcomes to senior management using clear metrics and data-driven insights.
Proactively identify, track, and mitigate risks & dependencies across squad deliverables.
Champion the "customer-obsessed" mindset, ensuring that the end-to-end user experience meets rigorous customer needs while hitting business revenue and cost-optimization goals.
Foster a culture of continuous improvement within the squad, helping the team evolve its processes and adopt agile best practices to improve collaboration and delivery.