Senior Digital Product Owner, Onboarding

Scotiabank•Toronto, ON

1d•Onsite

About The Position

We are looking for a client-first product practitioner to join our iTRADE Onboarding Journey team as a Senior Digital Product Owner. In this role, you will shape end-to-end digital experiences that help clients seamlessly discover, evaluate, and onboard into iTRADE products and services. You will define intuitive, compliant, and conversion-focused journeys across public and authenticated channels, ensuring clients can confidently move from exploration to account opening. You bring deep expertise in digital onboarding, acquisition funnels, and client journey optimization, along with strong experience working with cross-functional teams to balance client experience, regulatory requirements, and business outcomes. If you’re passionate about simplifying complex onboarding processes and driving measurable growth, this is the opportunity for you!

Requirements

7+ years of product management experience, delivering client-facing digital products from discovery through delivery and continuous iteration
Proven experience in digital onboarding, acquisition funnels, or client journey optimization, ideally in financial services or fintech
Advanced knowledge in product management, agile delivery, engineering collaboration, and UX/UI design principles
A strong understanding of regulatory requirements (e.g., KYC, AML, compliance controls) and how they impact onboarding experiences
A comfort working with data and analytics to identify opportunities, validate hypotheses, and continuously improve performance
Technical curiosity and the ability to quickly understand complex systems, integrations, and data flows
The ability to effectively balance business goals, risk considerations, and client experience trade-offs
An ability to influence through strong communication and storytelling, aligning stakeholders without relying on authority
The ability to thrive in ambiguous problem spaces and can drive clarity, alignment, and outcomes
Strong organizational, analytical, and problem-solving skills with attention to detail
A curious, experimental mindset, embracing testing, learning, and iteration

Nice To Haves

Engineering, Computer Science, or related backgrounds are considered an asset

Responsibilities

Champion a client-focused culture, keeping the client at the centre of all onboarding and discovery experiences
Contribute to the strategic vision and multi-year roadmap for iTRADE onboarding and public site discovery journeys
Translate business, regulatory (e.g., KYC, AML/ATF), and client experience requirements into clear product decisions, prioritized roadmaps, and deliverable journeys
Partner with key stakeholders including Retail, Legal, Compliance, AML, and Operations to design onboarding flows that balance conversion, risk, and compliance
Define and optimize end-to-end acquisition funnels from awareness and discovery on public sites to application submission and account funding
Drive continuous simplification of onboarding flows, ensuring necessary checks and validations are implemented without creating unnecessary friction
Lead discovery efforts using client insights, analytics, and behavioural data to identify pain points, drop-offs, and opportunities for improvement
Work closely with design and engineering to deliver modernized, scalable onboarding capabilities and reusable components
Establish clear OKRs and success metrics (e.g., conversion rates, completion rates, time to onboard) and communicate progress to senior stakeholders
Maintain a prioritized backlog, define detailed user stories, and partner closely with scrum teams to drive execution and delivery
Conduct market and competitor analysis to identify opportunities to enhance client journeys and improve digital acquisition performance
Act as a subject matter expert in digital onboarding and client acquisition journeys, ensuring alignment with the bank’s risk appetite and control environment.
Promote strong governance by ensuring adherence to operational, compliance, conduct, and AML/ATF requirements
Champion a high-performing, collaborative, and inclusive team environment