Adoption Product Manager

Omnissa•Atlanta, GA

1d•$173,887 - $362,250•Remote

About The Position

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. What is the opportunity? The Product Adoption team partners closely with Omnissa Product, Technical Field, and our customers to accelerate and incubate the adoption of new solutions. Our mission is to deliver customer-ready products that align with real-world needs, harness operational and deployment insights to refine best practices, and drive innovation through the development of prototypes and tooling. As an Adoption Product Manager, you will act as the strategic and technical bridge between core product development and real-world deployment. You will ensure new features are enterprise-ready by embedding deep technical expertise into the product lifecycle from early inception through scaled customer rollout.

Requirements

Strong hands-on engineering or architectural background utilizing Omnissa Workspace ONE UEM and/or Microsoft Intune.
Proven experience managing or supporting large-scale enterprise endpoint fleets (e.g., environments with 10K+ to 30K+ physical endpoints, multi-platform systems, or complex VDI/DaaS integrations).
Direct experience designing and deploying modern device management configurations, including Configuration Service Providers (CSPs), custom SyncML profiles, ADMx-backed policies, and cloud-based device provisioning (e.g., Autopilot, zero-touch deployment).
Demonstrated capability to diagnose complex ecosystem health issues, software update workflows, and infrastructure dependencies.

Nice To Haves

Extensive background with Microsoft Endpoint Configuration Manager / System Center Configuration Manager (MECM/SCCM), specifically managing task sequences, application supersedence, and modern co-management attachment strategies.
Strong capability administering macOS/iOS fleets via Jamf Pro, with deep knowledge of Apple Business Manager, Jamf Connect, and custom scripting/packaging tools. Jamf certifications (200, 300, or equivalent) are highly valued.
Familiarity aligning endpoint management with robust security frameworks (e.g., NIST CSF) and enterprise identity/access control providers (Azure AD/Entra ID, Okta, Duo, or ADFS).

Responsibilities

Orchestrate the formal lifecycle of incubating new products from inception through beta, managing complex internal/external test groups to collect actionable feedback and deliver hundreds of pre-release bug fixes before General Availability (GA).
Partner directly with Product Owners during early-stage ideation, translating real-world deployment constraints, client health challenges, and security baseline demands into core product requirements.
Author comprehensive deployment guidance, standard operating procedures, training workflows, and documentation to enable external support structures (PS, CS, and Account Teams) to successfully manage downstream customer deployments.
Manage relationships with high-value Premier enterprise customers, tracking deployment telemetry and diagnosing high-impact operational blockers.
Perform deep-dive root cause analysis (RCA) on enterprise-wide adoption blockers—such as software packaging issues, enrollment failures, and third-party security tool conflicts—to build permanent remediations into the product roadmap.
Apply Scrum/Agile methodologies to traditionally rigid infrastructure processes, running team ceremonies to enhance delivery predictability and cross-functional accountability across product, engineering, and security programs.