Operations Manager - Product Integration & User Adoption

U.S. Bank • Milwaukee, WI

3d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Are you passionate about creating exceptional user experiences, driving platform adoption, and leading teams that turn feedback into meaningful change? U.S. Bank is seeking a collaborative and strategic leader to serve as our Operations Manager – Product Integration & User Adoption and help maximize the impact of the ARES platform across the organization.

The ARES platform is a critical business capability, and this team serves as the bridge between users and platform teams. As the leader of User Experience & Platform Readiness, you'll oversee the people, processes, and insights that ensure platform quality, adoption, operational readiness, and user satisfaction. You'll have a direct impact on how users experience ARES while influencing future enhancements and platform strategy.

Requirements

• Bachelor's degree in accounting or finance, or equivalent work experience
• Three to five years of experience in trust and securities operational functions
• Three to five years of management experience

Nice To Haves

• Strong knowledge of trust and securities operations, products, systems, and services
• Experience leading teams focused on operational excellence, user support, training, testing, or process improvement
• Proven ability to analyze data, identify trends, and drive informed decision making
• Excellent relationship-building and stakeholder management skills
• Strong organizational, project management, and problem-solving abilities
• Experience leading through change and managing multiple priorities simultaneously

Responsibilities

• Lead a multidisciplinary team responsible for user enablement, testing, training, operational support, issue triage, and platform health monitoring.
• Serve as the primary connection point between platform users and product teams, ensuring feedback is heard, analyzed, and translated into actionable improvements.
• Drive platform adoption through data-driven insights, user engagement strategies, and continuous improvement initiatives.
• Partner closely with Product Managers, Product Owners, Business Analysts, Technology teams, and leadership to identify trends, escalate risks, and enhance the user experience.
• Monitor platform performance, user satisfaction, operational readiness, and support channels to improve outcomes and service delivery.
• Foster a culture of collaboration, accountability, innovation, and operational excellence.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager