Product Owner I (US) eGRC AI

TD • Charlotte, NC

9d • $97,240 - $145,600 • Onsite

About The Position

The Product Owner I focuses on enabling ServiceNow IRM/GRC and NowAssist capabilities, translating business needs into AI-driven platform solutions that improve consistency and decision-making while aligning with risk appetite, governance standards, and regulatory expectations. The role ensures that a development team delivers stakeholder-focused product increments and value to the organization.

The Product Owner aligns with business leads, other product owners, and business analysts around the product vision; creates and maintains a prioritized product backlog; manages end-to-end delivery of requirements; and continuously evaluates stakeholder feedback. The role maximizes product value, pursues continuous improvement of the product and delivery process, supports a positive work environment, and promotes Agile principles of transparency, collaboration, and engagement.

This is a specialized professional role requiring substantial expertise in a complex field and broader related areas. The Product Owner works autonomously, leads and guides others within their expertise, solves complex problems, integrates cross-functional perspectives, and influences stakeholders through clear business context and advice. The role supports product strategy and delivery across functions, manages stakeholder and development-team feedback, and contributes to risk, quality, testing, and business outcomes.

Requirements

• Undergraduate degree and/or product certificate.
• 7 or more years of relevant experience.
• 3–5 years of Product Owner or Agile-related delivery experience.

Nice To Haves

• Certified Scrum Product Owner (CSPO) certification.
• Project management experience.
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled Agile delivery.
• Experience in eGRC or non-financial risk product management at a large financial institution or G-SIB, supporting one or more of the following: Issue Management; Incident/Event Management; RCSA; Business Continuity Management; Operational Resilience; Compliance Risk Assessment; Laws, Rules, Regulations Management or Regulatory Change Management; Policy Management; Monitoring and Testing; Product/Service Risk Management; AML Risk Assessment; or Exam Management.
• Experience with ServiceNow IRM/GRC, including leading the end-to-end translation of complex business requirements into scalable solutions.
• Experience leveraging ServiceNow NowAssist to design and operationalize AI-enabled workflows.
• Experience in generative AI, prompt engineering, or AI-enabled workflows.
• ServiceNow certifications such as CSA, CIS-RC, or CAD, and/or AI/Now Assist certifications.

Responsibilities

• Partner with senior management to support delivery of the product vision.
• Create, maintain, and continuously prioritize a value-focused product backlog and user stories.
• Align with senior management on the product roadmap, Minimum Marketable Features or Minimum Viable Products, and release cadence.
• Review performance analytics and recommend strategies to improve the customer or end-user product experience.
• Participate in Scrum or Kanban events and propose improvements to product value and delivery efficiency.
• Engage business process partners to prepare customers and end users for application changes and establish Day 2 processes.
• Oversee user-story design, development, and completion, accepting or rejecting stories according to the Definition of Done and Acceptance Criteria.
• Manage delivery initiatives and, depending on complexity, oversee multiple development-team backlogs.
• Raise impediments to efficient delivery and manage defect prioritization.
• Maintain strategic alignment with senior management and incorporate development-team and stakeholder feedback when managing competing priorities.
• Coordinate with business, technical, shared-services, and control-group stakeholders to support product development.
• Lead the Quarterly Business Review submission and discussion for the product.
• Monitor regulatory developments and work with senior management to assess potential impacts on product strategy.
• Coordinate risk, quality, and business testing activities and make product-delivery decisions, escalating as appropriate.
• Communicate product changes and backlog priorities to business, technology, and senior management stakeholders.
• Serve as the development team's escalation point and provide guidance and decisions as needed.
• Compile performance metrics and define OKRs in partnership with stakeholders.
• Identify and manage risks, escalate non-standard or high-risk activities, and maintain controls aligned with risk appetite.
• Support a positive, collaborative team environment; track team performance metrics; provide coaching, mentorship, and knowledge sharing.
• Work cohesively with the Scrum Master and peers to reinforce Agile processes.
• Keep colleagues informed about delivery status and relevant day-to-day information.
• Develop productive relationships with internal and external stakeholders and contribute to a fair, positive, and equitable workplace.
• Act as a brand ambassador for the business area and the bank.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition.
• Base salary and variable compensation/incentive awards, including potential cash and/or equity incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior