Product Operations Specialist - Digital Health Solutions (MSO)

Apple•Cupertino, CA

About The Position

AC Wellness Network LLC, a subsidiary of Apple Inc., is an exclusive management services organization for AC Wellness, an independent medical group serving Apple Wellness Centers in Santa Clara Valley and digitally across the United States. Its mission is to deliver the world’s best healthcare experiences for Apple employees and their families. The Product Operations Specialist will act as a bridge between clinical, operations, engineering, and design teams, representing clinical and operational perspectives and ensuring products meet user needs and improve workflows. The role contributes to defining, developing, and launching features, driving adoption, and maximizing product impact. It involves partnering with clinicians, design, and engineering to define clinical and operational requirements and use cases while balancing clinical impact, user experience, and technical feasibility. The Specialist will define operational service level agreements and related requirements, establish success metrics and KPIs, secure stakeholder approval of feature concepts, and manage collaborators by negotiating trade-offs and resolving conflicts. The role also drives alignment on multi-year vision, product roadmaps, and feature prioritization; supports implementation through testing, workflow development, training, and launch; and uses post-launch metrics and user feedback to inform product strategy and prioritization. The Specialist may also suggest features based on user feedback and market analysis and take on other project requirements as needed.

Requirements

Bachelor’s degree, preferably in engineering, science, business, or an equivalent field.
At least 8 years of experience building health products or managing health operations, including at least 2 years of Product Management experience.
Consistent track record of defining successful feature concepts and driving product development from concept to launch.
At least 2 years serving as the lead Product Manager in a multi-PM organization.
Familiarity with data visualization techniques, healthcare operations, and application of software in a healthcare setting.
Experience collaborating with software teams to define or refine product definitions.
Ability to build user experiences that are delightful while delivering impact.
Initiative, a high level of accountability, and sound decision-making under uncertainty.
Strong interpersonal skills and ability to influence and build consensus at all levels.
Polished communication skills and strong executive presence.
Excellent prioritization and time management skills, with the ability to move between strategic thinking and tactical execution.

Responsibilities

Represent clinical and operational perspectives and serve as a bridge between clinical, operations, engineering, and design teams.
Partner with clinicians, design, and engineering to define clinical and operational requirements and use cases for new features.
Balance clinical impact with user experience and technical feasibility.
Define operational service level agreements and identify requirements to manage them.
Define success metrics and KPIs for new features.
Drive feature concept approvals across stakeholders.
Manage expectations among internal and external collaborators, negotiate trade-offs, and resolve conflicts.
Drive alignment on multi-year vision, product roadmaps, and feature prioritization.
Support feature implementation, including testing, workflow development, training, and launch.
Use post-launch performance metrics and user feedback to inform product strategy and feature prioritization.
Suggest new features based on user feedback and market analysis.
Address other project requirements as needed.