Product Operations Manager

Accommodations Plus International•Markham, ON

9h•CA$115,000 - CA$130,000•Onsite

About The Position

Map, design, and continuously improve the end-to-end product workflows across airline operations, hotel sourcing, billing and reconciliation, and platform APIs. Owns the process layer between airline and hotel customer needs and product delivery — defining how requirements flow, how product decisions are governed, and how each product line operates consistently at scale. Primarily engaged in the airline operations and billing integration transformation project.

Requirements

5+ years in business process design or product operations within a SaaS or enterprise software environment.
Experience mapping end-to-end workflows across multiple product lines or customer-facing systems.
Familiarity with airline operations, hotel sourcing, or travel technology is a strong advantage.
Ability to translate complex operational workflows into standardized, scalable product processes.
Strong analytical skills — comfortable with process mapping tools, flow diagrams, and KPI frameworks.
Excellent stakeholder facilitation; able to align product, engineering, and customer teams on process change.

Nice To Haves

Experience with workflow/systems analytics or dependency mapping — using system logs, integration traces, or workflow analytics tools to see how work actually moves across systems, not just how it's documented to move.
Lean Six Sigma (Green or Black Belt) or equivalent process-improvement certification.
Hands-on experience with BPMN process modeling and tools such as Lucidchart, Visio, or Miro.
Experience standing up product operations or PMO functions in a multi-product B2B SaaS organization.
Bachelor's degree in Business, Industrial Engineering, or a related field, or equivalent practical experience.

Responsibilities

Identify process gaps between airline customer needs and how they are captured, prioritized, and delivered in each product.
Map current-state workflows across airline operations (crew scheduling), hotel sourcing, billing and reconciliation, and platform API integrations.
Review integration-related workflows across all product suites of API to identify redundancy, risk, and inconsistency.
Map how requirements, data, and customer hand-offs move across product lines (e.g., airline operations → hotel sourcing → billing and reconciliation → platform APIs), and identify the most efficient path through each cross-product workflow — minimizing hand-offs, latency, and rework.
Design target-state product processes that standardize how requirements, decisions, and releases flow across all product lines.
Build repeatable process templates, playbooks, and governance models that scale across current and future product lines.
Partner with the Product Manager to ensure backlogs reflect real operational workflows, not just isolated feature requests.
Own the product operations cadence — define how product reviews, feedback loops, and roadmap ceremonies run consistently across teams.
Facilitate cross-functional alignment among product, engineering, and customer teams during process change initiatives.
Establish clear decision rights and escalation paths for process-related and cross-product-line issues.
Identify bottlenecks and automation opportunities to drive measurable gains in delivery throughput.
Define and track product process KPIs — cycle time, requirement quality, and release predictability across the suite.
Run periodic process health reviews and drive corrective action on underperforming workflows.