Operations Product Manager
About The Position
The Operations Product Manager – Customer Focal serves as the primary operational interface for key customer product lines. The role ensures alignment between customer expectations and factory execution, driving performance across cost, quality, schedule, and delivery. The position is based onsite in Melbourne, Florida. The manager owns operational commitments and coordinates customer, program, business, and factory objectives. They work across Quality, Production, Supply Chain, and Engineering to plan and execute operations, address risks and issues, support capacity and resource decisions, and enable product introductions and production transitions. The role also communicates factory performance and mitigation plans to customers and internal stakeholders and supports continuous improvement aligned with RTX operational excellence principles.
Requirements
- Typically requires a university degree and at least 10 years of relevant experience; or an advanced degree in a related field and at least 7 years of experience; or, in the absence of a degree, 14 years of relevant experience.
- At least 5 years of operations experience in a manufacturing environment.
- Must be authorized to work in the U.S. without company immigration sponsorship now or in the future.
Nice To Haves
- Experience conducting PFMEAs and DFMEAs.
- Proficiency with PowerPoint presentations, Excel, and SAP.
- Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams to achieve operational goals.
- Detail-oriented and capable of managing multiple priorities in a fast-paced environment.
- Analytical and problem-solving skills to identify and resolve issues and mitigate risks.
- Ability to remain focused under pressure to assess and resolve challenges.
- Alignment with Collins Enterprise Values: Safety, Trust, Accountability, Respect, Collaboration, and Innovation.
Responsibilities
- Act as the primary operations liaison to General Managers and product leadership, owning operational commitments and aligning customer, program, and business objectives.
- Integrate and coordinate cross-functional teams to ensure operational plans are realistic, executable, and aligned with factory capabilities.
- Drive operational readiness and execution by prioritizing tasks, maintaining visibility of risks and actions, and coordinating across functional areas.
- Communicate manufacturing plans, performance, risks, and mitigation strategies to customers and internal stakeholders.
- Lead operational status updates, reviews, and readouts for assigned products, accurately representing factory performance and escalating issues in a timely manner.
- Support capacity planning, staffing models, and resource allocation decisions to ensure readiness to meet operational commitments.
- Partner with Quality, Production, Supply Chain, and Engineering to monitor performance, identify trends, and drive corrective actions.
- Translate customer priorities into executable factory actions and timelines.
- Support new product introductions, engineering changes, and production transitions to ensure seamless integration into operations.
- Drive problem-solving efforts and resolve issues affecting product flow, material availability, or quality performance.
- Support continuous improvement initiatives aligned with RTX operational excellence principles.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity theft protection coverages.
- Birth, adoption, and parental leave benefits.
- Ovia Health fertility and family planning benefits.
- Adoption assistance.
- Autism Benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Healthy You Incentives wellness rewards program.
- Doctor on Demand virtual doctor visits.
- Bright Horizons child and elder care services.
- Teladoc Medical Experts second opinion program.
- Flexible spending accounts.
- Flexible work schedules.
- Employee Scholar Program.
- Paid time off and holidays.
- Potential eligibility for annual short-term and/or long-term incentive compensation programs; payments are not guaranteed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
