Product Operations & Logistics Manager

Jenni Kayne•Los Angeles, CA

11d

About The Position

Oak Essentials is seeking a Product Operations & Logistics Manager to keep products moving from formula testing through delivery to the warehouse. This role manages the day-to-day relationship with the third-party logistics (3PL) partner, coordinates inbound and outbound freight, oversees formula-testing schedules and documentation, and maintains the master project timeline used by Product Development and Operations. The role connects the two teams and enables senior team members to focus on formulation decisions, vendor strategy, and planning. The ideal candidate is highly organized, comfortable owning vendor and carrier relationships end-to-end, and able to run recurring, deadline-driven processes autonomously. The position supports 3PL warehouse operations, logistics, formula testing, project timelines, and product development and operations documentation.

Requirements

1–3 years of experience in operations, logistics, supply chain, or product development support; beauty/CPG experience is strongly preferred.
Hands-on experience working with a 3PL or warehouse partner and coordinating LTL, FTL, and parcel freight.
Working proficiency in Monday.com or a similar project management tool, SharePoint, and Microsoft Office, particularly Excel.
Excellent written communication for vendor-, carrier-, and partner-facing correspondence.
Strong organizational skills and demonstrated ability to manage multiple deadline-driven workstreams simultaneously.
High attention to detail, particularly with inventory records, shipping documents, and testing files.

Nice To Haves

Familiarity with NetSuite or another ERP/inventory management system.
Experience with retailer routing guides, vendor compliance requirements, and EDI/ASN processes.
Experience supporting a contract manufacturer or co-pack relationship.
Exposure to cosmetic safety or stability testing workflows.
Beauty/CPG experience.

Responsibilities

Serve as the primary day-to-day contact for the 3PL partner and resolve receiving, storage, pick/pack, and fulfillment issues.
Monitor inventory accuracy by coordinating cycle counts, reconciling 3PL inventory against NetSuite, and resolving discrepancies.
Track 3PL performance against service levels and report trends and recurring issues.
Review and reconcile 3PL invoices, flagging billing errors and unexpected charges.
Manage component and finished-goods disposal/write-off paperwork and cross-vendor transfer records with Operations.
Schedule and track inbound freight from contract manufacturers and component suppliers to the 3PL, including PO and ASN communication.
Coordinate outbound retailer and wholesale shipments, routing requests, and compliance with retailer shipping and routing guides.
Source and compare freight quotes; book LTL, FTL, and parcel shipments.
Maintain shipping documentation, including BOLs, packing lists, and proof of delivery, and manage freight claims for damaged or lost goods.
Coordinate product, sample, and MOS (Master Order Specification) send-outs to vendors and key partners.
Request quotes and schedule testing with the external safety testing facility for new and reformulated products.
Track testing status against project timelines and keep NPD informed of results and delays affecting launch dates.
Manage lab sample requests and ship samples to testing facilities and internal teams.
Maintain the file of record for test quotes, results, and submissions with the external safety testing facility.
Support innovation testing by managing sample distribution and compiling usage and feedback results.
Own Monday.com boards for NPD, reformulation, and operations projects, keeping timelines, owners, statuses, and dependencies current.
Coordinate PKO calendar invites and cross-functional milestone meetings; capture and follow up on action items.
Flag timeline risks, such as testing delays, late freight, or component shortages, and escalate them to the appropriate owner.
Open and track design job requests in Monday.com for the creative team.
Own the F&A quoting process with key vendors, including fill weight verification requests.
Order competitive product and packaging samples for benchmarking.
Assist with BOM-related documentation, NCR documentation, and F&A specification sheet upkeep as volume requires.
Organize and file documentation in SharePoint, maintaining a clean, current, audit-ready structure.