Manager, Logistics Operations

Nichiha•Macon, GA

About The Position

The Logistics Operations Manager leads day-to-day warehouse operations, with primary accountability for picking, labor utilization, productivity, staging, loading, and outbound shipment execution. The role provides strategic and hands-on leadership to improve warehouse performance, establish consistent operating standards, strengthen supervisory accountability, and ensure customer orders are processed accurately, safely, and efficiently. The manager directly supervises the Operations Supervisor and works closely with the Logistics Assistant Manager and teams across Receiving, Inventory Control, Internal Audit, Manufacturing, Planning, IT, and other functions. The role also leads operational planning and execution for the MG3 warehouse transition and future-state Plant 1 operations, including readiness, implementation, and post-transition stabilization. The successful candidate will bring warehouse leadership experience, analytical capabilities, and a record of improving performance through people development, process discipline, and measurable results. The position is based in Macon, Georgia, and reports to the Senior Logistics Manager.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business, or a related field; equivalent relevant experience may be considered.
At least 5 years of progressive experience in warehouse, distribution, manufacturing logistics, or related operations.
At least 3 years of experience leading supervisors, team leaders, or multiple operational teams.
Demonstrated experience managing high-volume warehouse operations and outbound order fulfillment.
Proven ability to improve productivity, quality, safety, and operational performance using measurable KPIs.
Experience with labor planning, workforce management, and operational problem-solving.
Strong analytical skills, including the ability to interpret performance data and develop corrective actions.
Experience using warehouse management systems (WMS), ERP platforms, inventory systems, or comparable operational technology.
Strong written and verbal communication skills, including the ability to present operational results and recommendations to leadership.

Nice To Haves

Experience leading a warehouse relocation, startup, expansion, consolidation, or major operational transition.
Experience in a manufacturing or distribution environment involving palletized building materials or similar products.
Experience with Lean, Six Sigma, 5S, standard work, or other continuous-improvement methodologies.
Experience managing labor costs, overtime, productivity targets, and departmental budgets.
Familiarity with ERP-driven warehouse transactions, barcode scanning, inventory traceability, and shipping controls.
Experience developing frontline supervisors and building effective leadership teams.

Responsibilities

Lead daily warehouse operations, especially outbound execution and picking activities.
Oversee picking, staging, loading, load securement, and related material-handling processes.
Ensure customer orders are accurate, complete, and shipped within established schedules.
Set operating expectations, standard work, and accountability across warehouse teams.
Monitor workload, staffing, priorities, and operational constraints; coordinate priorities with the Logistics Assistant Manager and resolve bottlenecks and service issues.
Directly supervise and develop the Operations Supervisor, set measurable objectives, and ensure supervisors manage assignments, attendance, productivity, safety, and performance effectively.
Establish routines for shift planning, daily communication, performance reviews, and issue escalation; foster ownership, accountability, teamwork, and continuous improvement.
Support onboarding, cross-training, skills development, succession planning, employee relations, performance management, retention, and workforce development in partnership with Human Resources.
Evaluate staffing needs and recommend adjustments based on volume, workload, productivity, and business needs.
Establish and maintain operational KPIs; monitor productivity, labor utilization, order completion, shipping accuracy, damage, overtime, and other relevant indicators.
Analyze performance trends, identify root causes, implement corrective actions, and pursue improvement objectives at 90 days, 6 months, and 12 months.
Use data to improve labor planning, equipment utilization, workflow design, and warehouse efficiency; provide regular performance updates and recommendations to the Senior Logistics Manager.
Ensure warehouse activities comply with company safety policies and applicable requirements; reinforce safe forklift, material-handling, staging, loading, and load-securement practices.
Ensure teams follow order-handling, product-protection, and shipment-preparation procedures; partner with Internal Audit on discrepancies, damage, and shipment errors.
Investigate recurring operational issues, implement sustainable corrective and preventive actions, and maintain a clean, organized warehouse.
Improve warehouse layout, picking methods, material flow, staffing models, procedures, productivity, quality, safety, and customer service.
Evaluate labor costs, overtime, equipment utilization, and other controllable expenses; support standard operating procedure development and recommend operational investments or changes.
Lead operational planning and execution for the MG3 warehouse transition and future-state Plant 1 operations, including transition plans, milestones, staffing requirements, and readiness checklists.
Coordinate transition readiness with Manufacturing, IT, Logistics, and other stakeholders; establish future-state processes, identify risks and mitigations, and communicate project status to leadership.
Support testing, training, and implementation of applicable warehouse systems and processes; stabilize operations after transition and track results against targets.
Coordinate with Manufacturing and Planning on material availability, production requirements, and shipping priorities; partner with IT on warehouse systems, scanner functionality, data accuracy, and process improvements.
Collaborate with Customer Service and other stakeholders to resolve shipment issues; communicate operational risks, service concerns, resource needs, and improvement opportunities to the Senior Logistics Manager.
Support department-wide initiatives and perform other duties as assigned.