Manager, Logistics Operations

Cape Cod Healthcare • Hyannis, MA

2d

About The Position

The Manager, Logistics Operations provides operational management and oversight of medical/surgical supply logistics, replenishment, warehousing, courier services, shipping and receiving, and related supply chain technology. The role ensures processes are efficient, minimize loss and waste, meet regulatory and organizational requirements, and deliver supplies accurately and on time to nursing areas, clinical departments, and alternate sites.

The manager oversees staff scheduling and human resource activities, including compliance with organizational policies, hiring, termination, and disciplinary procedures. The role also supports service excellence, continuous improvement, and professional development while participating in administrative and other assigned meetings. Additional work-related duties may be assigned.

Requirements

• Bachelor’s degree (B.A./B.S.) from a four-year college or university, or equivalent experience.
• Two to five years of related supply chain logistics, warehousing, or replenishment experience.
• Experience with PeopleSoft Supply Chain Management or an equivalent application.
• Established high-level proficiency with Microsoft Office systems and tools, including Excel, Word, Access, Project, and PowerPoint.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community in a timely manner.
• Ability to effectively convey and present relevant information to stakeholders and customers.
• Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain professional and courteous interactions with customers, clients, coworkers, patients, family members, visitors, and volunteers.

Nice To Haves

• Specific healthcare or hospital-related experience is preferred.

Responsibilities

• Provide operations management for service line oversight, employee roles and responsibilities, logistics management, and related operational issues.
• Manage logistics processes for medical/surgical supplies efficiently while minimizing loss and waste.
• Oversee insourced and outsourced (ad-hoc) courier services, including scheduling, vehicle maintenance, and related operational issues.
• Manage replenishment of medical/surgical supplies for nursing areas, clinical departments, and alternate sites as directed.
• Manage the offsite warehouse and ensure pandemic, disaster, and other applicable stock is rotated and managed according to best practices.
• Maintain storeroom layout, maintenance, and organization, including compliance with Joint Commission and other regulatory requirements.
• Oversee receiving and shipping processes, including ERP system updates, use of third-party logistics companies, and timely, accurate deliveries to final destinations.
• Manage the expired or wasted product process for areas under the manager’s direction.
• Provide reporting to supply chain leadership or finance as directed.
• Oversee staff scheduling and human resource activities, including organizational compliance with policies and procedures, hiring, termination, and disciplinary procedures.
• Manage applicable supply chain technology and ensure compliance with technical benchmarks to reduce errors and variability.
• Maintain professional growth and development through seminars, workshops, and professional affiliations.
• Participate in administrative staff meetings and attend other meetings as assigned.
• Provide courteous service to customers, clients, and other employees, and consistently provide service excellence to patients, family members, visitors, volunteers, and coworkers.
• Challenge current working practices, identify process improvement opportunities, and present recommendations and solutions to management.
• Participate in, support, and promote CCHC Pillars of Excellence and the organization’s culture of continuous improvement.
• Perform other work-related duties as assigned or requested.
• Maintain departmental policies, procedures, and objectives, including quality assurance, safety, environmental, and infection control standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager