Manager, Logistics Operations

Cape Cod Healthcare•Hyannis, MA

19h

About The Position

The Manager, Logistics Operations oversees logistics operations for medical/surgical supplies, including replenishment, warehouse management, courier services, receiving and shipping, and inventory waste or expiration processes. The role ensures efficient operations with minimal loss or waste, accurate and timely deliveries, and compliance with departmental policies, quality assurance, safety, environmental, infection control, and regulatory requirements. The manager oversees employees and human-resource activities, including scheduling, hiring, termination, and disciplinary procedures. The position may also manage supply chain technology for assigned areas, maintain professional knowledge, participate in administrative and other meetings, and support service excellence and continuous improvement in keeping with CCHC Pillars of Excellence.

Requirements

Bachelor’s degree from a four-year college or university, or equivalent experience.
Two to five years of related supply chain logistics, warehousing, or replenishment experience.
Experience with PeopleSoft Supply Chain Management or an equivalent application.
High-level proficiency with Microsoft Office systems and tools, including Excel, Word, Access, Project, and PowerPoint.
Ability to respond promptly to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively convey and present relevant information to stakeholders and customers.
Ability to solve practical problems involving concrete variables and limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.

Nice To Haves

Healthcare or hospital-related experience.

Responsibilities

Maintain departmental policies, procedures, objectives, and applicable quality assurance, safety, environmental, and infection control standards.
Manage operational issues involving service lines, employee responsibilities, logistics, and related matters.
Oversee logistics processes for medical/surgical supplies to promote efficiency and minimize loss or waste.
Manage in-house and outsourced courier services, including scheduling, vehicle maintenance, and related operational issues.
Manage medical/surgical supply replenishment for nursing areas, clinical departments, and other designated sites.
Manage the offsite warehouse, including rotation and management of pandemic, disaster, and other applicable stock.
Maintain storeroom layout, organization, and upkeep in compliance with Joint Commission and other regulatory requirements.
Oversee receiving and shipping, including ERP updates, use of third-party logistics companies, and accurate, timely deliveries to final destinations.
Manage expired or wasted product processes for assigned areas and report as directed to supply chain leadership or finance.
Oversee staff scheduling and human-resource activities, including organizational compliance, hiring, termination, and disciplinary procedures.
As applicable, manage supply chain technology for assigned areas and ensure compliance with technical benchmarks to reduce errors and variability.
Maintain professional growth through seminars, workshops, and professional affiliations to stay informed about developments in the field.
Participate in administrative staff meetings and attend other assigned meetings.
Treat customers, clients, and coworkers courteously and provide service excellence to patients, family members, visitors, volunteers, and coworkers.
Identify opportunities to improve processes, recommend solutions to management, and participate in and promote the organization’s continuous-improvement culture and CCHC Pillars of Excellence.
Perform other related duties as assigned or requested.