Manager, Logistics Operations

Nichiha•Macon, GA

About The Position

The Logistics Operations Manager leads day-to-day warehouse operations, with primary accountability for outbound execution and picking activities, labor utilization, productivity, staging, loading, and shipments. The role provides strategic and hands-on leadership to improve warehouse performance, establish consistent operating standards, strengthen supervisory accountability, and ensure orders are processed accurately, safely, and efficiently. The manager directly supervises the Operations Supervisor and works closely with the Logistics Assistant Manager and cross-functional teams. The position oversees workforce planning and development, operational KPIs, safety and quality compliance, continuous improvement, and controllable costs. It also leads operational planning and execution for the MG3 warehouse transition and future-state Plant 1 operations, including readiness, process implementation, training, and post-transition stabilization. The manager communicates performance, risks, resource needs, and recommendations to the Senior Logistics Manager.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business, or a related field; equivalent relevant experience may be considered.
At least 5 years of progressive experience in warehouse, distribution, manufacturing logistics, or related operations.
At least 3 years of experience leading supervisors, team leaders, or multiple operational teams.
Demonstrated experience managing high-volume warehouse operations and outbound order fulfillment.
Proven ability to improve productivity, quality, safety, and operational performance using measurable KPIs.
Experience with labor planning, workforce management, and operational problem-solving.
Strong analytical skills, including the ability to interpret performance data and develop corrective actions.
Experience using warehouse management systems (WMS), ERP platforms, inventory systems, or comparable operational technology.
Strong written and verbal communication skills, including the ability to present operational results and recommendations to leadership.

Nice To Haves

Experience leading a warehouse relocation, startup, expansion, consolidation, or major operational transition.
Experience in a manufacturing or distribution environment involving palletized building materials or similar products.
Experience with Lean, Six Sigma, 5S, standard work, or other continuous-improvement methodologies.
Experience managing labor costs, overtime, productivity targets, and departmental budgets.
Familiarity with ERP-driven warehouse transactions, barcode scanning, inventory traceability, and shipping controls.
Experience developing frontline supervisors and building effective leadership teams.

Responsibilities

Lead daily warehouse operations, especially outbound execution and picking.
Oversee picking, staging, loading, load securement, and related material-handling processes to ensure orders are accurate, complete, and shipped on schedule.
Set operating expectations, standard work, and accountability; monitor workload, staffing, priorities, and constraints.
Coordinate with the Logistics Assistant Manager and other teams to align priorities, inventory availability, audit requirements, and material flow.
Identify and resolve bottlenecks, workflow interruptions, and service issues.
Supervise and develop the Operations Supervisor; set measurable objectives and ensure supervisors manage assignments, attendance, productivity, safety, and performance.
Establish routines for shift planning, daily communication, performance reviews, and issue escalation; support onboarding, cross-training, skills development, and succession planning.
Partner with Human Resources on employee relations, performance management, retention, and workforce development; assess staffing needs and recommend adjustments.
Establish and monitor KPIs for productivity, labor utilization, order completion, shipping accuracy, damage, overtime, and other operational measures.
Analyze performance trends and root causes, implement corrective actions, and develop improvement plans to reduce errors, damage, rework, wasted motion, and delays.
Use operational data to improve labor planning, equipment utilization, workflow design, and warehouse efficiency; provide updates and recommendations to the Senior Logistics Manager.
Set measurable 90-day, 6-month, and 12-month improvement objectives.
Ensure warehouse work follows company safety policies and applicable requirements, including safe forklift operation, material handling, staging, loading, and load securement.
Ensure teams follow procedures for order handling, product protection, and shipment preparation; partner with Internal Audit on discrepancies, damage, and shipment errors.
Investigate recurring issues, implement corrective and preventive actions, and maintain a clean, organized warehouse.
Identify and lead improvements to warehouse layout, picking methods, material flow, staffing models, and procedures.
Evaluate labor costs, overtime, equipment utilization, and other controllable expenses; support standard operating procedure development and implementation.
Partner with the Senior Logistics Manager on operational plans, investments, and process changes.
Lead operational planning and execution for the MG3 warehouse transition and future-state Plant 1 operations, including transition plans, milestones, staffing requirements, and readiness checklists.
Coordinate with Manufacturing, IT, Logistics, and other stakeholders to prepare processes, systems, equipment, and staffing for implementation.
Establish future-state picking, staging, loading, and material-flow processes; identify transition risks, develop mitigation plans, and communicate status to leadership.
Support testing, training, and implementation of warehouse systems and processes; stabilize operations after transition and track results against targets.
Coordinate with Manufacturing and Planning on material availability, production requirements, and shipping priorities.
Partner with IT on warehouse systems, scanner functionality, data accuracy, and process improvements; work with Customer Service and other stakeholders to resolve shipment issues.
Communicate operational risks, service concerns, resource needs, and improvement opportunities to the Senior Logistics Manager; support department initiatives and other assigned duties.