Product Operations Coordinator

Impruvon•Baltimore, MD

7h•$70,000 - $75,000•Remote

About The Position

Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform simplifies and automates medication management for care teams in group homes, assisted living, behavioral health, and long-term care environments. Used across 20+ states and trusted by providers, state agencies, and pharmacies alike, we combine hardware, software, and proactive workflows to help reduce errors, eliminate liabilities, and improve care delivery, with a proven track record of reducing medication errors by approximately 48%. We support care organizations including IDD providers, assisted living operators, and behavioral health programs. We are a high-growth, mission-driven company expanding rapidly across the U.S., building tools that directly impact the lives of people receiving care and the teams who support them. About the Role We are looking for a Product Operations Coordinator to help drive visibility, coordination, and execution across our product organization. This role sits at the intersection of Product, Engineering, Customer Success, Operations, and leadership. You will work closely with stakeholders across the organization to maintain product planning artifacts, track progress against goals and roadmap commitments, coordinate cross-functional activities, and help ensure important information is documented, communicated, and acted upon. You will serve as a key operational partner to Product leadership, helping create transparency around product initiatives, maintain accountability across teams, and ensure roadmap progress, decisions, risks, and action items remain visible and organized. This is a highly collaborative, high-ownership role in a fast-moving, fast-growing healthcare technology company where organization, communication, attention to detail, and follow-through are critical.

Requirements

2+ years of experience in Product Operations, Project Coordination, Program Coordination, Project Management, Business Operations, Customer Success Operations, or a similar role
Strong organizational skills with the ability to manage multiple initiatives, deadlines, and competing priorities
Excellent written and verbal communication skills
Strong attention to detail and commitment to follow-through
Ability to track, organize, and communicate information across multiple stakeholders and teams
Experience maintaining project plans, status reports, dashboards, meeting notes, or similar planning artifacts
Comfortable working with Product, Engineering, Customer Success, Operations, and leadership teams
Comfortable operating in a fast-paced, highly collaborative startup environment
Strong problem-solving skills and willingness to take ownership of tasks and outcomes
Experience working within tools such as Jira and Confluence for initiative tracking, documentation, and cross-functional collaboration

Nice To Haves

Experience in healthcare, IDD services, assisted living, long-term care, or medication management environments
Experience supporting software product organizations
Experience tracking goals, projects, roadmaps, or strategic initiatives
Experience with planning, project management, or collaboration tools
Familiarity with Agile, Scrum, Kanban, or other product development methodologies
Experience supporting operationally complex software platforms

Responsibilities

Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements
Track initiative progress and maintain accurate roadmap status information
Document roadmap changes, key decisions, dependencies, risks, and action items
Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes
Assist Product leadership with roadmap planning activities and roadmap communication
Maintain tracking of product goals, objectives, key initiatives, and action items
Monitor progress against commitments and help identify areas requiring follow-up
Prepare status updates, reports, dashboards, and planning artifacts for Product leadership
Help ensure product efforts remain aligned with company priorities and planned objectives
Create visibility and transparency across product initiatives and organizational priorities
Coordinate activities across Product, Engineering, Customer Success, Operations, Sales, and other stakeholders
Facilitate communication regarding priorities, releases, roadmap changes, dependencies, and action items
Follow up on commitments, outstanding tasks, and identified blockers
Help ensure stakeholders remain informed and aligned on product initiatives
Escalate concerns, delays, or risks when appropriate
Support release planning activities across teams
Maintain visibility into release schedules, readiness requirements, and dependencies
Coordinate internal communication and rollout planning efforts
Partner with Product Specialists, Customer Success, and Operations to support successful feature releases
Help ensure teams are prepared for upcoming workflow changes and product enhancements
Maintain planning artifacts, status reports, dashboards, meeting notes, and product documentation
Document key decisions, action items, and outcomes from planning and product discussions
Help improve Product team processes, communication, and operational consistency
Identify opportunities to improve visibility, accountability, and organizational effectiveness
Support continuous improvement of Product operating processes and team workflows