Product Operations

Auctor • New York, NY

1d

About The Position

As a Product Operations Manager, you'll work alongside our founding team of engineers and product leaders to build the infrastructure that turns raw customer signal into sharp product decisions. Your mission is to give a fast, opinionated team the data, structure, and shared context it needs to know what to build, why it matters, and whether it's working.
You'll own the systems that connect our customers, engineering, deployment, and go-to-market—synthesizing feedback into clear themes, defining the metrics that tell us whether the product is landing, and keeping the whole company oriented around the same priorities. This role requires a structured and analytical mindset, sharp product intuition, and a bias for building process that creates clarity instead of overhead.

Requirements

• 2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise software
• Strong written and verbal communication skills
• Experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus)

Nice To Haves

• Familiarity with enterprise platforms (Salesforce, Oracle, SAP, NetSuite, Workday, ServiceNow) or implementation methodologies
• Experience standing up or scaling a product operations function
• Experience at an early-stage startup

Responsibilities

• Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme
• Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion
• Build the dashboards and reporting that give the team a clear, real-time read on product health
• Run the recurring product sync and other rituals so they drive real product decisions, not status updates
• Document the vision, the roadmap, and the why behind each initiative so the full team stays aligned
• Partner with go-to-market on positioning, product assets, demos, and launch readiness
• Work directly with deployment strategists to turn field insight into roadmap input
• Own and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentation
• Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed