Product Operations Associate, Upholstery - West Elm

Williams-Sonoma•Brooklyn, NY

About The Position

The Product Operations Associate (MTO) supports the end-to-end product lifecycle by managing high-volume product data for Made to Order (MTO) and Drop Ship (DS) assortments. The role covers SKU setup and maintenance, launch readiness, CGI imagery requests, and operational process improvement for the West Elm brand. It helps ensure accurate, reliable product data across merchandising, eCommerce, and operational systems. The position requires analytical ability, attention to detail, systems thinking, and effective coordination across teams. The associate owns operational workflows, investigates data and system issues, and communicates technical or operational information in clear, actionable terms to business partners. The role also contributes to audits, testing, system enhancements, cross-functional projects, and scalable process improvements.

Requirements

At least 2 years of experience in product operations, eCommerce operations, merchandising operations, retail operations, or data management.
Strong analytical, problem-solving, organizational, and communication skills.
Advanced proficiency in Excel and Microsoft Office Suite, including experience with large datasets, data validation, and reporting.
Ability to manage multiple workflows and deadlines in a highly cross-functional environment.
Ability to communicate effectively with technical and non-technical stakeholders and translate complex processes or issues into clear, actionable information.
Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

Nice To Haves

Experience maintaining or auditing product data, item attributes, SKU setup, or merchandising systems.
Familiarity with PLM, ERP, merchandising, or eCommerce platforms.
Bachelor’s degree.

Responsibilities

Manage Drop Ship and Made to Order SKU setup, maintenance, launch readiness, and CGI imagery-request workflows for West Elm.
Maintain, validate, and audit product data and item attributes across merchandising, eCommerce, and operational systems.
Analyze and resolve product data discrepancies, SKU setup issues, and system-related errors in collaboration with cross-functional teams.
Serve as a subject matter expert on MTO and DS SKU setup processes, item hierarchies, and operational workflows.
Execute and maintain product setup requirements, including SKU flags, configuration attributes, pricing updates, cost changes, and launch dependencies.
Partner with merchandising, product development, content production, eCommerce, and technology teams to support launches and operational readiness.
Translate technical, system, and data issues into actionable insights and recommendations for business partners.
Conduct data audits, validation exercises, and process reviews to support data integrity and operational excellence.
Identify opportunities for process optimization, automation, and scalable operational improvements.
Support cross-functional projects, system enhancements, testing, and process changes involving merchandising and product data systems.

Benefits

Generous discount on all WSI brands.
401(k) plan and other investment opportunities.
Paid vacations, holidays, and time off to volunteer.
Health benefits, including dental and vision insurance and same-sex domestic partner benefits.
Tax-free commuter benefits.
Wellness program supporting physical, financial, and emotional health.
In-person and online learning opportunities through WSI University.
Cross-brand and cross-function career opportunities.
Self-development resources.
Advisor (Mentor) program.
Career development workshops, learning programs, and speaker series.
Potential benefits, paid time off, merit, and bonus opportunities as part of compensation.