Product Manager- Provider Job Management

Lowe's Companies, Inc.•Charlotte, NC

8d•Onsite

About The Position

The Product Manager owns the vision and strategy, roadmap, and feature definition for individual products within a product group. Responsibilities include writing stories to define outcomes and product requirements as well as planning and managing product features through the product development process. This role manages the product backlog while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. Finally, this role will focus on identifying key gaps in product features, capturing product requirements, and defining outcomes or objectives and key results (OKRs). The Services & In-Home Experience product team is part of a portfolio focused on growing Lowe's Services business and improving the end-to-end experience for customers, associates, and service providers. A strong Services experience depends on a scalable, high-quality provider network and the digital capabilities that support provider sourcing, onboarding, activation, management, engagement, and performance visibility. The Product Manager for Provider Job Management will help define and deliver products that empower Service PROviders to efficiently plan, coordinate, manage, and execute jobs – anywhere – delivering the best experience for every Lowe’s customer. This role balances customer and provider needs, business growth objectives, operational realities, and technology feasibility to deliver measurable outcomes for the Services business. Our team vision is for Lowe's to be the retailer of choice for Services by building simple, intelligent, and scalable experiences that help a high-quality provider network deliver customer experiences second to none.

Requirements

Bachelor’s degree in business, marketing, engineering, communications, or related field or equivalent years of experience in lieu of education requirement, if applicable
2 years of experience in product management, digital product ownership, business analysis, program management, product operations, or related roles.
2 years of experience working in an Agile software delivery environment.
Experience building or supporting internal tools, workflow products, platform capabilities, marketplace/network products, provider/vendor workflow management, CRM, operations technology, or service delivery products preferred.
Experience in an agile software environment with strong writing ability
Experience working cross-functionally in a large organization
Experience working closely with senior leadership
Experience translating data into quantifiable actions/deliverables

Nice To Haves

Master’s degree in business administration or similar advanced degree
Experience in product design, product management, or digital product ownership.
Experience in services, retail, marketplaces, field operations, platform products, or provider/vendor lifecycle management.
Experience with job management, building workflows, CRM, case management, or partner management capabilities.
Experience with experimentation, process improvement, automation, or AI-enabled product opportunities.
Strong financial and business acumen.

Responsibilities

Define and communicate product vision, strategy, goals, and roadmap for provider job management capabilities that enable Services growth.
Identify customer, provider, associate, and operational pain points through data analysis, user research, stakeholder discovery, and feedback loops.
Translate business opportunities into product capabilities, epics, user stories, acceptance criteria, and measurable success metrics.
Prioritize roadmap and backlog using business value, customer impact, provider impact, operational efficiency, risk, effort, dependencies, and strategic alignment.
Develop MVPs and release plans that support rapid learning, adoption, and incremental value delivery.
Partner with UX to design intuitive experiences for associates, providers, and internal business users.
Partner with engineering and architecture teams to evaluate feasibility, dependencies, scalability, reliability, and implementation trade-offs at an appropriate product level.
Use analytics to monitor product OKRs and KPIs, including provider pipeline conversion, onboarding cycle time, provider activation, network coverage, quality, job acceptance, associate productivity, issue resolution, adoption, and satisfaction.
Identify opportunities for automation, AI-enabled insights, self-service workflows, recommendations, and operational optimization that support Services growth.
Build and maintain strong relationships with business, field, operations, support, data, UX, engineering, product, and leadership stakeholders.
Communicate product decisions, progress, risks, dependencies, and trade-offs through clear written and verbal updates.
Present product outcomes and business impact to leadership and stakeholders using data and narrative.
Monitor feature adoption and impact after launch; collect feedback and incorporate learning into the product roadmap.
Ensure products are designed with appropriate considerations for compliance, data quality, provider trust, associate efficiency, and customer experience.
Support change management, launch readiness, training, and communication activities that drive adoption.
Maintain a prioritized backlog aligned to Services growth goals, platform health, user needs, and delivery capacity.