Product Manager

Omatic•Mt.Pleasant, SC

21d

About The Position

Job Mission Lead a product development team to create products that customers love, creating value for both Omatic and our clients. Key responsibilities: Work with CTO & Executive team to prioritize product development objectives Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts Measurable Objectives Product Discovery & Opportunity Assessment Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current). Frames market problems with clear learning objectives, risks & assumptions before delivery. Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking. Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities. Challenges assumptions openly—asks crisp, “what would have to be true?” questions. Strategic Roadmap & Outcome Planning Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business). Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly). Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric. Product Ownership & Agile / Kanban Delivery Serves as Product Owner for a Kanban/Lean workflow; backlog always reflects priority + class-of-service. Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates. Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly. Collaboration, Evangelism & Leadership Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises. Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end. Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise. Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance).

Requirements

1 – 3 years of software product management experience
Displays grit by getting things done despite obstacles and with minimal supervision
Empathetic to customer problems & enjoys working with clients
Experience working with agile development methodologies
Exceptional written and verbal communication skills; ability to lead meetings and discussions
BA/BS degree required

Nice To Haves

Prior experience working within Salesforce or Blackbaud ecosystems preferred
Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software / service provider) preferred
MBA preferred

Responsibilities

Work with CTO & Executive team to prioritize product development objectives
Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible
Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog)
Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts
Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current)
Frames market problems with clear learning objectives, risks & assumptions before delivery
Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking
Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities
Challenges assumptions openly—asks crisp, “what would have to be true?” questions
Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business)
Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly)
Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative → metric
Serves as Product Owner for a Kanban/Lean workflow; backlog always reflects priority + class-of-service
Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets ≥ 90 % of those dates
Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly
Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises
Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end
Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise
Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance)