Product Manager

Westmark Credit Union • Boise, ID

10d • Onsite

About The Position

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.
· 60 % of our employees have been part of the Westmark family for 5+ years.
· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
· 85% of our managers were promoted from within the company.
· Westmark has been in business since 1954 and has recently grown to over $1.6 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:
· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
· Excellent health insurance options for employees and family with shared premiums
· 401k with 75% company match and 2% profit sharing contribution
· Tuition Reimbursement and Scholarships
· Employee Assistance Program (Free counseling and legal services)

Position Summary: The Product Manager is a mid-level role and the highest individual contributor position within the Credit Union's Product organization, reporting directly to the Director of Product Management. This role operates with a high degree of independence, owning the end-to-end product strategy, roadmap, and lifecycle for assigned platforms. The Product Manager manages vendor relationships, leads cross-functional product initiatives, and drives meaningful improvements to member-facing experiences and operational workflows.
Working with minimal day-to-day oversight, this individual independently prioritizes work within organizational objectives, makes informed platform-level decisions, and is accountable for delivering measurable business and member outcomes.
Schedule: Approximately 40 hours within a Monday through Friday work week

Requirements

• Minimum three years of product management experience with demonstrated ownership of a product, platform, or product line.
• Bachelor's degree in Business, Information Technology, Computer Science, Product Management, Marketing, or a related field; or an equivalent combination of education, professional certifications, and directly related product management experience.
• Industry certifications such as Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), Certified Product Manager (CPM), Pragmatic Institute certifications, or comparable credentials may be considered in lieu of a bachelor's degree when combined with relevant experience.
• Demonstrated ability to independently develop, prioritize, and execute a product roadmap.
• Experience managing vendor relationships with accountability for product performance and business outcomes.
• Proven ability to conduct member or user research and translate insights into product improvements.
• Strong communication, collaboration, and facilitation skills with the ability to influence stakeholders and present recommendations to leadership.
• Experience defining, tracking, and reporting product performance metrics.

Nice To Haves

• Over five years of progressively responsible product management experience.
• Experience leading products through the full product lifecycle, including discovery, planning, delivery, measurement, and continuous improvement.
• Experience working within financial services, banking, fintech, or another highly regulated industry.
• Demonstrated experience managing vendor relationships, software implementations, platform upgrades, issue resolution, and contract support.
• Experience developing product management standards, documentation, governance, or team best practices.
• Familiarity with Agile methodologies, backlog management, sprint planning, and user story development.
• Experience supporting or managing core banking systems, digital banking platforms, lending origination systems, payment solutions, or similar financial technology platforms.

Responsibilities

• Own the end-to-end product strategy and roadmap for assigned platforms, making independent prioritization decisions aligned with the Credit Union's organizational goals and member needs.
• Serve as the primary internal and external point of contact for assigned platforms, managing vendor relationships, coordinating releases, and overseeing issue resolution in partnership with technology teams.
• Conduct ongoing member discovery and research to identify pain points, unmet needs, and opportunities for product enhancements.
• Define, monitor, and report product success metrics, providing regular updates on platform performance and member impact to the Director of Product Management.
• Coordinate user acceptance testing (UAT) for platform enhancements and new features, partnering with Technology, Operations, Lending, Compliance, and Member Services to ensure successful implementation.
• Maintain a prioritized product backlog for assigned platforms by developing clear user stories, acceptance criteria, and functional requirements.
• Attend sprint planning, backlog refinement, and delivery coordination meetings to ensure technology teams have the information needed to execute effectively and on schedule.
• Track and communicate product delivery progress, proactively identifying risks, dependencies, and opportunities while providing regular updates to the Director.
• Maintain comprehensive product documentation, including process flows, feature specifications, release notes, and knowledge resources.
• Build and maintain strong collaborative relationships with stakeholders across Lending, Operations, Compliance, Technology, and Member Services to ensure product decisions reflect organizational priorities.
• Lead vendor meetings, platform evaluations, contract support activities, and product planning discussions within assigned areas of responsibility.
• Champion the member experience by advocating for intuitive, efficient, and user-centered product solutions.
• Contribute product expertise and platform insights to strategic planning, portfolio discussions, and roadmap development.
• Stay informed on emerging trends, technologies, regulations, and best practices within financial services, digital banking, payments, and member experience.
• Develop broad knowledge of the Credit Union's technology ecosystem, products, and services.
• Proactively identify opportunities to improve products, processes, and organizational effectiveness while providing strategic recommendations to leadership.

Benefits

• Paid Time Off (3 to 5 weeks per year, depending on tenure)
• 11 paid holidays
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match
• 2% profit sharing contribution
• Tuition Reimbursement
• Scholarships
• Employee Assistance Program (Free counseling and legal services)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level