Product Manager (Owner Experiences)

SpotOn•Austin, TX

12d•$185,000 - $215,000•Hybrid

About The Position

SpotOn is seeking an experienced Product Manager passionate about the restaurant industry to own the Merchant Dashboard, the central control center where restaurant operators manage their business within SpotOn. The role defines how merchants navigate, configure, monitor, and grow their business across SpotOn’s software suite. The Dashboard is the ecosystem’s primary entry point, surfacing settings, reports, alerts, insights, and growth opportunities. The Product Manager will shape its information architecture, interaction patterns, personalization, and monetization surfaces to support daily operator workflows. The role works closely with Engineering, Design, Marketing, Data Science, Operations, and go-to-market teams to develop and deliver the product vision. The Product Manager will own strategy and the roadmap, make data-informed trade-offs, identify opportunities through customer and market insights, and lead ongoing experimentation and iteration. They will also represent the voice of the customer, build stakeholder and partner relationships, and collaborate on product positioning. This is a hybrid role requiring three days per week in the office. The base salary range is $185,000–$215,000; offers reflect candidate location and experience. The compensation package also includes a company stock plan. U.S. work authorization is required, and visa sponsorship is not available.

Requirements

At least 4 years of relevant product management experience or equivalent.
Deep understanding of the product development lifecycle and a proven ability to deliver intuitive, high-quality products that scale across multiple platforms.
Technical fluency to engage effectively with engineers, understand APIs and systems architecture at a high level, and discuss implementation trade-offs.
Metrics-driven approach that uses data to inform decisions.
Exceptional communication skills, including the ability to articulate product vision, rationale, and trade-offs to cross-functional teams and stakeholders.
Ability to understand customer needs and how customers interact with products.
Ability to make decisions with imperfect information, lead without authority, and manage chaos, ambiguity, and complexity.
U.S. work authorization; visa sponsorship is not available.

Nice To Haves

Experience in restaurant or hospitality software is preferred.
Hands-on restaurant or hospitality experience, such as working in a restaurant, bar, or cafe, is a significant plus.

Responsibilities

Help define product strategy for SpotOn’s restaurant software suite.
Own and manage the product roadmap, making data-informed trade-offs based on customer needs, market dynamics, and business priorities.
Shape the Merchant Dashboard’s information architecture, interaction patterns, personalization, and monetization surfaces.
Bring an innovative mindset to product design and vision, challenge assumptions, and seek bold solutions to customer problems.
Partner with Engineering, Design, Marketing, Data Science, Operations, and go-to-market teams to gather input, align priorities, and deliver solutions.
Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities for differentiation and growth.
Lead ongoing experimentation, learning, and iteration, using insights and data to guide product decisions.
Build relationships with internal stakeholders and external partners, and act as the product’s advocate and voice of the customer.
Collaborate with stakeholders, including product marketing, on product positioning.