Product Manager - Global Cards Solutions

United Nations Federal Credit Union • Long Island City, NY

2d • Hybrid

About The Position

Lead strategic initiatives and day-to-day execution across UNFCU’s credit and debit card programs. The role focuses on optimizing program performance, enhancing the member experience, and keeping card programs competitive, digitally enabled, and responsive to member needs. It requires expertise in card products and marketing, payments infrastructure, and customer experience principles, with close collaboration across Product Development, Analytics, Marketing, IT, and other stakeholders. The position is expected to be hybrid, with work in the office once or twice a week or as needed.

The Product Manager leads initiatives spanning card issuance, activation, spend growth, digital engagement, and member retention. Responsibilities include product marketing and campaign planning, monitoring portfolio and customer experience metrics, developing business cases and project plans, coordinating approvals and execution, and using data and member insights to recommend improvements. The role also supports vendor management and works with Technology teams to integrate payment solutions, security features, and digital experiences.

UNFCU is a global not-for-profit financial institution serving the UN community. It describes its culture as purposeful and committed to service excellence, personal fulfillment, professional growth, diversity, and inclusion.

Requirements

• Bachelor’s degree.
• 7+ years of program management or card management experience.
• Experience managing product marketing initiatives, including campaign planning, customer segmentation, cross-functional stakeholder coordination, and performance measurement.
• Strong understanding of credit and debit card issuing, payments operations, and industry trends.
• Proven ability to manage complex projects across cross-functional teams and deliver measurable results.
• Working knowledge of customer experience principles such as Journey Mapping, Voice of the Customer (VoC), and Customer Effort Score.
• Proficiency with Excel and PowerPoint.
• Ability to build business cases and strong PowerPoint presentation skills.

Nice To Haves

• PMP, CPP, or similar certification.
• Experience in a financial institution, credit union, or global card environment.
• Familiarity with emerging payment technologies and digital banking tools.
• Background supporting fraud prevention or loyalty programs.

Responsibilities

• Uphold UNFCU’s mission, core values, and guiding principles by providing exceptional service to colleagues and members.
• Lead day-to-day execution of initiatives across credit and debit card programs, aligned with business goals and member expectations.
• Drive product enhancements informed by competitive trends, member insights, and business priorities.
• Coordinate end-to-end initiatives supporting card issuance, activation, spend growth, digital engagement, and member retention, including marketing and product enhancements.
• Develop and manage the product marketing calendar with Corporate Marketing, aligning it with product strategies, portfolio growth objectives, and member needs.
• Plan campaigns, including target audience identification, segmentation, offer development, and performance objectives.
• Coordinate stakeholders, including ERM, Lending, Compliance, Legal, and internal and external partners, to obtain approvals and execute campaigns accurately and on time.
• Establish appropriate controls, track campaign performance against KPIs, and identify opportunities for continuous improvement.
• Develop business cases and project plans for enhancements and secure stakeholder support for execution.
• Track post-implementation results, measure performance against KPIs, and recommend improvements.
• Monitor portfolio metrics, including spend volume, activation rates, interchange revenue, and profitability, and identify growth and engagement opportunities.
• Use data-driven insights to inform product decisions, campaigns, and member outreach; collaborate with Analytics and Product teams to develop targeted initiatives.
• Apply Journey Mapping and Design Thinking to improve cardholder experiences, reduce service friction, and improve member satisfaction.
• Serve as the primary liaison with Corporate Marketing for campaign execution, member communications, product positioning, and promotional initiatives supporting acquisition, activation, engagement, and retention.
• Track and report customer experience metrics, including NPS, Customer Effort Score, and Time to Resolve Disputes.
• Support vendor management by ensuring deliverables meet timelines, service standards, and business needs.
• Collaborate with Technology teams to integrate payment solutions, security features, and digital experiences into card programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level