Product Manager

Pear VC•Chicago, IL

26d•$120,000 - $160,000•Hybrid

About The Position

BridgeHealthAI partners with Federally Qualified Health Centers (FQHCs) and community organizations to ensure every patient gets the care and benefits they deserve without drowning care teams in paperwork. Our platform automates high-friction tasks like outreach, insurance verification, eligibility checks, follow-ups, referrals, and scheduling. With modern AI and automation, we help teams close care gaps faster, protect revenue, reduce administrative burden, and stay focused on patients. BridgeHealthAI is a fast-growing, seed-stage company trusted by leading community health centers. We are purpose-built for the safety net, helping clinics scale access, reduce burnout, and deliver equitable care for the 30M+ patients served by FQHCs each year.

Requirements

5+ years of product management experience, with meaningful experience building products in healthcare or health tech.
Experience owning meaningful products or workflows from discovery through launch and iteration, rather than primarily managing requirements or a backlog.
Strong understanding of healthcare operations and the complexity of building products involving patients, providers, payers, clinical teams, and administrative staff.
Exceptional customer-facing skills. You're comfortable leading working sessions with healthcare executives and frontline teams, asking the right questions, challenging assumptions respectfully, and turning messy conversations into clear product ideas and decisions.
Demonstrated ability to conduct strong customer and user discovery, identify the underlying problem behind a request, and translate insights into scalable solutions.
Strong product and user experience judgment. You care about making complex workflows feel simple and intuitive and can recognize when a product experience is confusing, overly complicated, or solving the wrong problem.
Strong business judgment. You understand how product decisions connect to customer value, adoption, scalability, and company priorities—not just feature delivery.
Experience working closely with engineers and translating ambiguous customer and business problems into clear product direction and requirements.
Comfortable working with modern AI tools. You regularly use tools such as ChatGPT, Claude, Cursor, Claude Code, or similar tools to work faster across research, synthesis, prototyping, and product development. You don't need to be an engineer, but you should be curious about what's possible with AI and comfortable experimenting with new tools.
Strong analytical skills and comfort using both quantitative and qualitative information to evaluate product performance and make decisions.
Excellent written and verbal communication. You can communicate clearly with engineers, healthcare executives, frontline staff, customers, and founders.
Ability to operate effectively in ambiguity. You can create structure where none exists, make decisions with incomplete information, and move quickly without waiting for a perfect playbook.
Strong ownership mindset. You care about whether something actually works for the customer—not simply whether the feature shipped.

Nice To Haves

Experience at an early-stage health tech startup, ideally Seed through Series B.
Experience building technology for providers, health systems, FQHCs, Medicaid populations, payers, or value-based care organizations.
Experience with healthcare administrative workflows such as eligibility, enrollment, revenue cycle, patient access, care coordination, referrals, scheduling, prior authorization, or patient engagement.
Familiarity with EHRs, payer systems, and healthcare data workflows.
Understanding of HIPAA, PHI, healthcare compliance, and the reliability expectations associated with healthcare software.
Experience building products that combine technology with real-world operational workflows, rather than purely self-service software.
Experience designing products for users who are busy, operationally constrained, and not necessarily highly technical.
Comfortable using modern tools to quickly prototype or communicate product ideas.
Chicago-based or willing to work hybrid. We value regular in-person collaboration, particularly for product and strategy work.

Responsibilities

Own products and workflows end-to-end, from customer discovery and problem definition through development, launch, measurement, and iteration.
Lead product conversations directly with customers, including healthcare executives, operational leaders, and frontline staff.
Co-design solutions with customers. Understand how work happens today, identify where it can improve, and translate real operational problems into better workflows and product experiences.
Facilitate ambiguous customer conversations and create clarity. Ask the right questions, surface the real problem, align on the desired future state, and determine what the product team should do next.
Turn customer conversations into scalable product direction, separating individual feature requests from broader problems and identifying patterns across customers.
Prototype and test ideas quickly. Put concepts in front of users, gather feedback, and iterate before and after launch.
Translate complex healthcare operations into intuitive products that reduce administrative burden and make it easier for teams to get work done.
Partner closely with engineering to translate customer and business needs into clear product requirements and make thoughtful tradeoffs around scope, usability, speed, and reliability.
Map current-state and future-state workflows, including the people, systems, decisions, handoffs, and exceptions involved.
Define and track success metrics and use product data, operational outcomes, and customer feedback to understand what's working and where we should improve.
Prioritize thoughtfully, balancing customer needs, product strategy, engineering capacity, scalability, and business impact.
Stay close to implementation and adoption. The job doesn't stop when something ships; you'll work with customers and internal teams to understand how products perform in the real world and continuously improve them.
Help shape the broader product strategy and roadmap as BridgeHealthAI grows.