Early Month on Book Client Experience & Strategy Lead - Product Manager
About The Position
This job is responsible for managing the end-to-end product life cycle, including conducting market research and competitor analyses, determining product features, developing short and long-term strategies, identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience, and adhering to the Product Risk Management policy. Job expectations may include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies. The associate joining us in this role will lead the Consumer Credit Card early month on book (EMOB) strategy, driving customer activation, spend, feature adoption and relationship deepening during the first year following account opening. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy
Requirements
- 5+ years of strategy development or product management experience
- Outstanding communication and presentation skills (verbal and written). Must be able to concisely summarize key observations, clearly articulate considerations, propose solutions
- Self-starter, curious and eager to move the business forward whether the work is "yours" or not
- Ability to think both strategically and tactically and implement when needed
- Ability to engage across business lines and develop strong working relationships with business partners and all levels of management
- Demonstrated out-of-box thinker. Strives to bring new thoughts and ideas to drive innovation and unique solutions
- Exhibit a strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influence
- Understand product performance metrics, revenue and expense opportunities, and business case analysis
Nice To Haves
- Credit card product management
- Customer lifecycle management
- Acquisition and onboarding strategy
- Payments or digital wallet ecosystems
- Analytics and business case development
- Executive communication and stakeholder management
Responsibilities
- Owns EMOB performance across Consumer Credit Card portfolios
- Develops strategies that drive activation, digital engagement, digital wallet adoption, rewards engagement, recurring spend, and primary card positioning
- Translates performance trends into actionable strategic recommendations
- Partners with product, rewards, marketing, digital, analytics, and risk teams to prioritize growth opportunities
- Develops business cases and monitors initiative outcomes
- Establishes a KPI framework and executive reporting for EMOB
- Drives roadmap development for onboarding experiences
- Influences enterprise initiatives impacting onboarding, communication orchestration, and client journeys
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
