Product Manager (ROPS)
About The Position
The Revenue Operations (ROPS) Product Team is seeking a Product Manager to drive operational excellence, strengthen product management practices, and support the operationalization of emerging AI and automation capabilities across the product ecosystem. The role focuses on process governance, product craftsmanship, and technology enablement, including standard operating models across the product lifecycle and standards for product intake, tooling, and outcome measurement. The Product Manager will support AI agent product management by translating operational needs into product specifications, supporting testing and deployment, and monitoring deployed agents for performance and feature drift. The position may be hybrid, based at the Denver, Colorado headquarters, or remote for the right candidate, with approximately 25% travel.
Requirements
- Bachelor’s degree in Business Administration, Information Systems, Healthcare Administration, Computer Science, or a related discipline.
- At least 4 years of experience in product operations, product management, or agile business analysis within a software delivery environment.
- Strong technical acumen and ability to translate operational needs into structured software requirements while bridging business operations and engineering.
- Hands-on experience with agile and workflow management tools and interest in establishing scalable operating standards.
- Working understanding of AI concepts or strong enthusiasm for AI, with ability to support functional testing, prompt/agent performance monitoring, and drift analysis.
- Ability to synthesize qualitative feedback and quantitative data into operational insights and process improvements.
- Strong organizational skills, bias toward action, structured problem-solving, and continuous process optimization.
- Strong interpersonal and relationship-building skills, including ability to influence cross-functional peers without direct authority.
Nice To Haves
- Experience in healthcare technology, revenue cycle operations, or enterprise workflow automation.
Responsibilities
- Govern standardized product intake, discovery, and lifecycle frameworks, including management and monitoring of the central intake process.
- Author, evolve, and scale the Product Operations Playbook by codifying templates, requirement definitions, and standard operating procedures.
- Translate business and operational pain points into user stories, functional acceptance criteria, and system workflow maps under product leadership guidance.
- Support rollout and ongoing management of AI-enabled solutions; monitor deployed agents against expected behavior, track feature drift, and provide performance insights for development backlogs.
- Support User Acceptance Testing (UAT) and operational readiness evaluations, ensuring test scenarios reflect real-world workflows and edge cases.
- Synthesize Voice of the User trends from surveys, employee feedback loops, and stakeholder forums into product roadmap inputs.
- Partner with Analytics and Business Intelligence teams to establish product scorecards, KPI dashboards, and post-deployment value realization tracking.
- Facilitate retrospectives and cross-functional feedback loops across Product, Analysis, and Engineering to identify bottlenecks and improve processes.
- Partner with Engineering, Operations, Legal, and Compliance stakeholders to maintain data integrity and mitigate business risk in system updates and automated workflows.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources and EAP counseling sessions.
- Access to Headspace®.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses through Star Learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
