Product Manager

Border States • Minot, ND

7d • Hybrid

About The Position

The Product Manager supports the day-to-day operations of Account Managers, Customer Service Reps, and customers by providing product, application, and technical support and service. Regularly calls on customer accounts and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services, by providing customers field support, application support, training, and other services as required. Consults with customers on product and system applications. Provides customers with timely follow-up on quotations, technical inquiries and other requests.

Requirements

• Minimum of a bachelor's in engineering degree or 4 years technical training preferred or the equivalent in work experience.
• Prefer the knowledge and technical competence in understanding electrical and hi-tech industrial products and applications including industrial automation software and hardware.
• Minimum of 4 years of prior customer service, marketing, quotation or sales experience preferred.
• Minimum of 3-years of prior electrical distribution and quotations experience preferred with a comprehensive knowledge of Border States' product lines and applications, alternate product substitutes, and supplier pricing policies.
• Employee-owners in the MRO marekt are required to drive company demo to company sponsored events such as conferences, customer visits, counter days, etc. Proper licensure is required.
• Ability to read, write and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software.
• Excellent interpersonal, written and verbal communication and customer service skills are preferred with the ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Responsibilities

• Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.
• Regularly calls-on customer accounts and makes joint sales calls with Account Managers to secure orders and perform other sales support functions for technical products and services, by providing customers field support, application support, training, and other services as required.
• Consults with customers on product and system applications.
• Provides customers with timely follow-up on quotations, technical inquiries and other requests.
• Provides continuous contact and interaction with customer’s engineering staff, contractors and consultants.
• Provides specific or specialized product support for branches and customers.
• Actively participates in the marketing, planning, and sale of Border States’ technical products and services.
• Participates in and advises management on the implementation and success of marketing plans and strategies.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
• Evaluates new products and makes recommendations on stock levels for new and existing products.
• Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
• Leads customer and BSE employee training on new and existing technical product lines and applications in specified product areas.
• Designs, develops and/or maintains database and documentation files such as engineering and technical records, TCCM savings, customer parts database by SKU including technical reference information (guides, specifications and standards), product and vendor files, technical reference library, and customer information file.
• Works with associated manufacturing agents/vendors as a liaison on all strategic issues related to planning, marketing, new products, launch and training.
• Evaluates demo equipment and makes suggestions for new products in specified product areas.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Ensures existing demos are in functional condition.
• Performs product updates and new product launches for branches and customers as required.
• Attends and assists with sales meetings, trade shows and training programs as needed.
• Performs other duties as assigned by supervisor or designate.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• bonuses to their employee-owners upon the achievement of branch and company goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level