Product Manager, TSX Trust (12-month Contract)

TMX Group•Toronto, ON

1d•CA$61•Hybrid

About The Position

The Product Manager participates in the creation and management of Transfer Agency Services new and or renovation products and services for listed issuers, from the idea stage to launch. This role provides support for the development/improvement of systems used by clients and internal staff in TSX Trust as well ongoing business support for the active products during their lifecycle.

Requirements

Experience managing the entire product lifecycle
Advanced analytical and technical expertise (particularly for web systems)
Ability for independent decision-making related to completing work assignments
Strong problem-solving skills for complex issues
Excellent organizational skills
Ability to troubleshoot technical issues
Detail-oriented, quality-focused
Good communication skills with the ability to effectively collaborate with cross-functional teams
Professional in correspondence with external clients
Familiarity with capital markets, financial industry ecosystem and relevant stakeholders
University degree with 2-3 years relevant experience

Responsibilities

Maximizes ROI by ensuring product functions and features align with TSX Trust long-term goals.
Advocates for the customer to ensure the product is intuitive and solves a real pain point.
Research market trends, analyze competitors and talk to customers to create a product roadmap-high level blueprint of where the product is headed over the next 1-3 years.
Provides knowledge of business processes and technical capabilities to ensure IT teams have the information required to implement quality products that provide business value
Owns the product road map and keeper of product development prioritization logs and ensures alignment with business strategy
Generates product requirement documents/charter and/or user stories.
Analyses market and client needs to ideate new offerings and revenue streams.
Consults with process architects and business analysts to innovate self service tools and omni channels identifying new system features and improve overall user experience
Independently manages input from diverse groups of subject matter experts and translates it into product features
Gathers, reviews and analyses business requirements from multiple business teams across TSX Trust division while maintaining a critical lens for improvements
Balances the needs of bespoke client needs and internal processes with the realistic capabilities of the applications or resources available to ensure both external users (clients, investors) and internal staff have a productive experience adopting and servicing new product/service offerings.
Provides technical support for external clients across Transfer Agent products.
Utilizes experience with end users to play key roles in the management of product defects.
Manages the products and services provided to the issuer clients - includes customer billing, onboarding, training and vendor revenue sharing.
Plays a key role in the marketing of current products and services to the issuers.
Plays a key role in the planning and implementation of education related events for the issuer clients
Utilizes research and analytical skills to improve on the Exchange’s educational offerings.