Business Analyst, TSX Trust (12-month Contract)

TMX Group • Toronto, ON

1d • Hybrid

About The Position

We are seeking a highly motivated and detail-oriented Business Analyst to join the TSX Trust Transfer Agency team. The ideal candidate will possess a strong understanding of the issuer and investor services recordkeeping lifecycle, particularly within the Transfer Agency domain, and be skilled in bridging the gap between business needs and technical solutions.

Requirements

• 3-5 years of experience as a Business Analyst, preferably within the financial services or fund administration industry.
• Strong knowledge of Transfer Agency functions, including issuer and investor services, AML/KYC, transaction processing, corporate events, payments, tax and statement reporting.
• Strong software development related business analysis skill and experience
• Proven ability to translate complex business problems into clear, actionable requirements.
• Excellent communication (written and verbal), interpersonal, and presentation skills.
• Proficiency with requirement management tools (e.g., JIRA, Confluence).
• Solid analytical and problem-solving skills with meticulous attention to detail.

Nice To Haves

• Experience with Tableau, Power BI or similar
• Strong verbal and written communication skills
• Ability to work in a cross-functional team environment and build relationships
• Experience with a specific Transfer Agency system (Transtar or other).
• Certification in Business Analysis (e.g., CBAP, PMI-PBA).
• Experience with Agile methodologies.

Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business requirements for new projects, products and system enhancements related to Transfer Agency operations and services.
• Conduct gap analyses between current and desired state processes.
• Create detailed functional specifications, user stories, and acceptance criteria.
• Work closely with development and Quality Assurance teams to ensure solutions are built according to specifications and meet business needs.
• Lead and facilitate workshops, meetings, and presentations with both business and technical audiences.
• Assist in the development of test plans, execute User Acceptance Testing (UAT), and manage defects to resolution.
• Provide support for production issues, including root cause analysis and implementing corrective actions.
• Participate in activities required for the approval and prioritization of change requests with the business partner, product manager and the Head of Technical Delivery.
• Maintain and update process documentation, including flowcharts and standard operating procedures.
• Stay informed of regulatory changes and industry best practices affecting Transfer Agency services.

Benefits

• Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed