Product Manager - Digital Experience

Zurich Insurance Group•Houston, NY

15h•Remote

About The Position

Zurich Cover-More is seeking an experienced Product Manager to own its digital experience across web transactions and emerging AI-assisted customer journeys. The role will shape the web experience for purchasing and managing travel insurance and prepare the business to serve customers through LLMs and AI agents. It will work closely with Mobile App and Call Center Digital Product Managers to provide a seamless experience across channels. The position owns the digital experience vision, roadmap, and backlog across brands; improves quote-and-buy conversion and post-purchase self-service; and defines how customers and partners will buy and service products through AI assistants and agents. It also leads the Digital Experience pod with a systems integration partner and incorporates responsible AI, accessibility, privacy, and disclosure into customer experiences. The role may be remote, but candidates must be located in the Central or Eastern Time Zone of the United States. Zurich Cover-More is the global travel brand of Zurich Insurance Group and serves more than 20 million travelers annually. The company offers professional development, leave benefits, health and well-being programs, and a 401(k) with employer matching. The proposed nationwide salary range is $142,640–$213,960, with eligibility for a 20% short-term incentive.

Requirements

At least 8 years of experience in digital product management or e-commerce, including at least 4 years owning customer-facing web transactions.
A track record of improving conversion and self-service through experimentation.
Hands-on experience taking a conversational AI, LLM, or AI assistant product to launch.
Practical understanding of how LLMs and agents use tools and APIs, including MCP.
Fluency in analytics, A/B testing, CMS, SEO, and accessibility.
Experience aligning roadmaps across multiple channel teams.

Nice To Haves

Experience in insurance, financial services, travel, or e-commerce.
An MCP server, agent integration, or AI assistant shipped to real customers.
Experience with partner-embedded experiences involving airlines, online travel agents, or banks.
Experience with multi-brand or multi-region digital platforms.
SAFe or Scrum Product Owner certification (CSPO or PSPO).

Responsibilities

Own the digital experience vision, roadmap, and backlog across brands.
Increase quote-and-buy conversion through experimentation, funnel analysis, and personalization.
Expand post-purchase self-service for policy changes, documents, claims lodgment, and claim status.
Define how customers and partners will purchase and service products through AI assistants and agents.
Shape Model Context Protocol (MCP) servers and agent-facing APIs, including what they expose and their guardrails.
Pilot conversational AI on company channels, with smooth handoffs to employees when needed.
Align customer journeys, components, and metrics with Mobile App and Call Center Digital Product Managers.
Build responsible AI, accessibility, privacy, and disclosure into every experience.
Lead the Digital Experience pod with the systems integration partner, including epics, acceptance criteria, sprint reviews, and sign-off.

Benefits

Flexible work arrangement; the posting describes a hybrid approach of three days in the office and two days working from home.
Continuous professional development and onboarding.
Annual and personal leave.
Volunteer leave.
Paid parental leave.
High-deductible health plan.
Employee assistance program (EAP).
Health and well-being activities.
401(k) program with employer matching.
Short-term incentive eligibility at 20%.
Merit increases.