Product Manager

Fullsteam•Area B (Goat River Valley), BC

About The Position

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Commerce7, part of the Fullsteam organization, is a customer centric commerce platform in the alcohol industry. Today we are the platform that powers over 2500 leading alcohol brands including Opus One, Caymus, Harlan Estate, William Chris Winery and more. We’re looking for an experienced and collaborative Product Manager to join our growing product team. Reporting to the Head of Product, you’ll take independent ownership of a defined set of features and product areas driving them from discovery through delivery while working closely with engineering, design, and key stakeholders. This is a hands-on role that sits at the intersection of strategy and execution: you’ll be expected to think critically about user needs and business goals, write clear and actionable requirements, and keep delivery moving in a fast-paced agile environment. If you’re a PM who thrives on ownership, enjoys working with a tight-knit cross-functional team, and wants to have a real impact on a growing SaaS product, this role is for you.

Requirements

Strong ability to translate ambiguous problems and business goals into clear, actionable product requirements.
Proven experience managing a product backlog, writing user stories, and running agile ceremonies in a fast-paced delivery environment.
Comfortable leading discovery: conducting user interviews, synthesizing feedback, and using insights to inform prioritization and requirements.
Sufficient technical acumen to independently research and evaluate the scope of technical integrations (such as payment gateways or EMV device software), assess high-level effort and complexity, and engage developers with informed, well-structured questions
Strong cross-functional collaboration skills, with experience working closely alongside engineering, design, and business stakeholders.
Ability to manage multiple competing priorities with clarity and good judgment, keeping delivery on track without sacrificing quality.
Clear and concise written and verbal communication, with the ability to tailor messaging for technical and non-technical audiences.
Familiarity with product management and project tracking tools such as Shortcut, Jira, or equivalent.
Curiosity about users, market trends, and the competitive landscape.
Comfortable working in a lean team environment where ownership, adaptability, and initiative are essential.
Comfortable leveraging AI tools to enhance productivity across core PM tasks including drafting requirements, synthesizing research, and accelerating discovery work.
A willingness to proactively explore and adopt AI tools and workflows to improve personal and team productivity as the technology evolves.
3–5 years of experience in a product management role, ideally within a SaaS or software product environment.
Demonstrated experience owning features or product areas independently through a full delivery lifecycle.
Solid understanding of agile methodologies and experience working within sprint-based development teams.
Experience conducting user research or customer discovery and translating findings into product decisions.
Comfortable navigating technical documentation and vendor specs to inform planning and scoping decisions.

Responsibilities

Own the end-to-end product lifecycle for assigned features and product areas from initial discovery and requirements definition through to launch and post-launch iteration.
Write clear, well-scoped user stories, epics, and acceptance criteria that give the engineering team what they need to build with confidence.
Maintain and prioritize the backlog for your assigned areas, balancing user needs, business value, and technical constraints in collaboration with the Head of Product.
Actively participate in sprint planning, grooming, and daily standups
Lead discovery work for upcoming initiatives, including user interviews, usability feedback analysis, competitive research, and stakeholder input gathering.
Collaborate with the Product Designer to ensure features are well-designed and user-centered before moving into development.
Partner with engineering leads to understand technical constraints and opportunities, incorporating them into product decisions and roadmap planning.
Define and track success metrics for your product areas, using data and user feedback to drive continuous improvement.
Partner with the Head of Product to audit, organize, and prioritize incoming feature requests from clients, ensuring they are assessed against product strategy and roadmap priorities.
Triage and prioritize bug reports escalated by the customer success team for product areas under your ownership, working with engineering to assess impact and sequence fixes appropriately.
Communicate clearly with stakeholders on priorities, progress, and trade-offs; escalating decisions to the Head of Product where appropriate.
Contribute to broader product strategy discussions and help evolve team processes and ways of working as the organization grows.